Sr. Executive - Customer Support
Job Description
Title: Sr. Executive - Customer Support
Company Name: Master Builder Limited
Vacancy: 02
Job Location: Dhaka (Mirpur)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At least 4 year(s)
∎ The applicants should have experience in the following area(s):
Developers, Real Estate
Job Responsibilities:
∎ Respond to customers' calls/queries on time and efficiently.
∎ Make replies to customer questions, comments and posts over phone call, emails, social media channels and web site of the company.
∎ Provide an excellent customer service and give precise information to the customers ensuring customer satisfaction.
∎ Manage day-to-day activity of all customer-oriented tasks.
∎ Manage a large number of incoming/outgoing calls and generate sales leads.
∎ Keep record of customer data, queries and interactions in the prescribed manner.
∎ Coordinate with the marketing team members and communicate the customer queries to them properly.
∎ Follow the customer communication procedures, guidelines and policies of the company
∎ Keep updated of the company products.
∎ Maintain a positive, empathetic and professional attitude toward customers.
∎ Provide support as assigned by the management.
Additional Requirements:
∎ Females are highly encouraged to apply.
∎ Positive attitude to learn and perform.
∎ Good communication (verbal & written) skill both in Bangla and English.
∎ Sound knowledge of computer operations / MS office.
∎ Conversant with the common social media platforms.
∎ Ready to handle work pressure and work long hours if necessary.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 7 Oct 2022
Company Information:
∎ 8 Sep 2022
∎ Master Builder Limited
∎ Address : CB-211/6 Puran Kachukhet Bazar (3rd Floor), Dhaka Cantonment, Dhaka-1206
∎ Web : www.masterbuilderbd.com
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 7th Oct 2022
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