Sr. Executive, Customer Care

Job Description

Title: Sr. Executive, Customer Care

Company Name: York Hospital Ltd.

Vacancy: 25

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s): Customer Service, Customer Support
∎ The applicants should have experience in the following business area(s): Clinic, Diagnostic Centre, Hospital

Job Responsibilities:
∎ Manage large amounts of incoming and outgoing telephone calls.
∎ Directs call to higher officials, staff or departments through the switchboard or PABX system.
∎ Receives customer messages and deliver the same to the departments.
∎ Identify and assess customers' needs to achieve satisfaction.
∎ Update directory information on the front office software.
∎ Provide relay service for hearing-impaired customers.
∎ Build sustainable relationships of trust through open and interactive communication.
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Meet personal/customer service and call handling quotas.
∎ Handle complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
∎ Keep records of customer interactions, process customer accounts and file documents.
∎ Follow communication procedures, guidelines and policies.

Additional Requirements:
∎ Age 24 to 30 years
∎ Only females are allowed to apply
∎ Candidate should be good looking, smart, well spoken both English and Bengali.
∎ Ability to work under pressure.
∎ Must have good interpersonal and communication skills.
∎ Must have very good command over MS office applications.

Salary: Negotiable

Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Special discount for self & family members in Hospital Consultancy, Medications,Diagnostic & IPD Facility in York Hospital Ltd.

Job Source: Online Job Posting.

Application Deadline: 15 Nov 2021

Company Information:
∎ 16 Oct 2021
∎ York Hospital Ltd.
∎ Address : House # 12 & 13, Road # 22, Block-K,Banani, Dhaka-1213

Category: Customer Support/Call Centre


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