Specialist / Team Lead - Customer Support
Job Description
Title: Specialist / Team Lead - Customer Support
Company Name: ISHO Limited
Vacancy: Not specific
Job Location: Dhaka (Banani)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Should be graduate from any reputed university
∎ Skills Required: Customer Service, Microsoft word and excel
Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Call Centre Supervision/ Management, Customer Relationship Management
∎ The applicants should have experience in the following business area(s):
Call Center
Job Responsibilities:
∎ Maintain the daily inbound and outbound calls
∎ To manage & run a designated call team effectively & efficiently
∎ To develop a Short term & long term call center action plan
∎ Prepare roaster plan for the agents (If required)
∎ Call analysis and plan for process betterment
∎ To train, develop & motivate agents to run the operation smoothly
∎ Develop call center technology & processes for optimum result.
∎ Regular follow up to ensure smooth coordination with the delivery team
∎ Daily, weekly and monthly reporting
∎ Maintain strong relationship with clients
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Advanced Excel skills are highly required.
∎ Skilled in other MS Office tools.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 28 Oct 2022
Company Information:
∎ 28 Sep 2022
∎ ISHO Limited
∎ Address : House# 27 (Leve-3), Road- 12 , Block# H, Banani, Dhaka-1213, Bangladesh
Category: Customer Support/Call Centre
: Apply through BD Jobs portal.
Source: bdjobs.com
Deadline Expired on 28th Oct 2022
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