Specialist - Customer Support

Job Description

Title: Specialist - Customer Support

Company Name: ISHO Limited

Vacancy: Not specific

Job Location: Dhaka (Banani)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Should be graduate from any reputed university
∎ Skills Required: Customer Service

Experience Requirements:
∎ 4 to 6 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Call Centre Supervision/ Management, Customer Relationship Management
∎ The applicants should have experience in the following business area(s): Call Center

Job Responsibilities:
∎ Maintain the daily inbound and outbound calls
∎ To manage & run a designated call team effectively & efficiently
∎ To develop a Short term & long term call center action plan
∎ Prepare roaster plan for the agents (If required)
∎ Call analysis and plan for process betterment
∎ To train, develop & motivate agents to run the operation smoothly
∎ Develop call center technology & processes for optimum result.
∎ Regular follow up to ensure smooth coordination with the delivery team
∎ Daily, weekly and monthly reporting
∎ Maintain strong relationship with clients

Additional Requirements:
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 23 Sep 2022

Company Information:
∎ 24 Aug 2022
∎ ISHO Limited
∎ Address : House# 27 (Leve-3), Road- 12 , Block# H, Banani, Dhaka-1213, Bangladesh

Category: Customer Support/Call Centre

: Apply through BD Jobs portal.