Job Description

Title: SPA Center Manager

Company Name: A Renowned 5 Star Resort

Vacancy: 1

Age: 25 to 45 years

Location: Moulvibazar (Moulvibazar Sadar)

Minimum Salary: Negotiable

Experience:
∎ 6 to 8 years
∎ The applicants should have experience in the following business area(s):Hotel, Beauty Parlor/Saloon/Spa

Published: 11 Jun 2024

Education:
∎ Diploma (Vocational) in SPA / School Certificate
∎ Diploma (Vocational) in SPA / School Certificate

Requirements:

Additional Requirements:
∎ Age 25 to 45 years

Responsibilities & Context:
∎ Ensuring and Delivering Exceptional Customer Service
∎ Sets a positive example for guest relations.
∎ Handles guest problems and complaints.
∎ Empowers employees to provide excellent customer service.
∎ Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
∎ Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
∎ Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
∎ Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
∎ Spa Services and Equipment - Knowledge of the use and maintenance of tools and procedures for skincare, manicure and pedicure, massage, and disinfection.
∎ Job Context
∎ A Renowned 5 Star Resort in the greater Sylhet region wishes to appoint a Spa Centre Manager to head its Front Office department.
∎ Job Responsibilities
∎ Ensuring and Delivering Exceptional Customer Service
∎ Sets a positive example for guest relations.
∎ Handles guest problems and complaints.
∎ Empowers employees to provide excellent customer service.
∎ Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
∎ Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
∎ Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
∎ Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
∎ Spa Services and Equipment - Knowledge of the use and maintenance of tools and procedures for skincare, manicure and pedicure, massage, and disinfection.

Skills & Expertise:

Compensation & Other Benefits:
∎ Medical allowance, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Food & Accommodation
∎ Service Charge as per policy
∎ Food & Accommodation
∎ Service Charge as per policy

Employment Status: Full Time, Contractual

Gender:
∎ Only Female

Job Location: Moulvibazar (Moulvibazar Sadar)

Read Before Apply:

Candidates satisfying the aforementioned job requirements are advised to apply with detailed Resume along with recent passport size photograph through mail.

Only short-listed candidates will be called for interview.

*Photograph must be enclosed with the resume.

Source: bdjobs.com

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