Title: Social Media Moderator & Digital Marketing Executive
Company Name: OKAY Hospitality & Tourism Inc.
Vacancy: --
Age: At least 20 years
Job Location: Chattogram (Agrabad)
Salary: --
Experience:
* Minimum 2 years of practical experience in social media moderation, social media management or digital marketing is mandatory.
* Good knowledge of Facebook, Instagram, WhatsApp Business and Meta Business Suite.
* Practical knowledge of Facebook and Instagram advertising, audience targeting and lead generation.
* Basic knowledge of Canva, content creation and video editing will be an advantage.
* Strong communication skills in both Bangla and English.
* Ability to communicate with customers politely and professionally.
* Must be responsible, creative, organized and target-oriented.
Job Responsibilities:
* Manage the company’s Facebook, Instagram and WhatsApp Business accounts.
* Reply promptly and professionally to all social media queries received through inboxes, comments and WhatsApp.
* Provide accurate information about the company’s hotel bookings, tour packages, education services and other offerings.
* Follow up with potential customers and convert social media inquiries into sales or confirmed bookings.
* Create and publish regular posts, stories, reels and promotional content across all social media platforms.
* Prepare and maintain a regular social media content schedule.
* Plan and manage Facebook and Instagram advertising campaigns.
* Monitor campaign performance and optimize advertisements for better results.
* Maintain customer and lead records and prepare regular performance reports.
* Handle customer complaints professionally and forward important issues to the appropriate department.
* Coordinate with the design and content teams for promotional campaigns.
* Monitor social media trends, competitors and audience engagement.