Service Excellence Administrator

Job Description

Title: Service Excellence Administrator

Company Name: DTMWEB

Vacancy: 1

Job Location: Dhaka (Mohakhali)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 1 to 3 year(s)

Job Context:
∎ The role of Service Excellence Administrator will see you exploring various platforms of customer relationship management for our business, from social media, digital communication channels, and most predominantly both internal and external growth management for current Remote Office (dtmweb`s BPO venture) at designated stages of our business journey.
∎ You are a customer-centric individual demonstrated by your previous experience in a customer-focused role, and you are passionate about the psychology behind customer service.

Job Responsibilities:
∎ Identify potential clients and the decision-makers within the client organization.
∎ Prospecting potential new clients and converting them into key accounts.
∎ Setting up meetings between client decision makers and company's practice leaders/Principals.
∎ Working with a team to develop proposals that speak to the client's needs, concerns, and objectives.
∎ Participating in pricing analysis of the solution/service.
∎ Online pitching to overseas clients.
∎ Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
∎ Talent acquisition management.

Additional Requirements:
∎ Age 24 to 30 years
∎ Both males and females are allowed to apply
∎ You display exceptional communication skills, both verbal and written.
∎ Motivated to achieve weekly targets and results-driven.
∎ Flexible attitude to handle changing priorities, deadlines, and directions.
∎ Keen to work and thrive in a structured, fast-paced environment.
∎ Motivated by being part of an energetic team in a vibrant atmosphere.
∎ Acquire a variety of styles to persuade or negotiate appropriately.
∎ You are absolutely fluent in English and a fast learner to adopt multi-cultural business behaviors.
∎ Conducting & managing Hubspot campaigns.
∎ Writing case studies & business articles for blogs.
∎ Writing email templates for email campaigns.
∎ Generating creative ideas for social media and email campaigns.
∎ Managing social media pages.
∎ SEO & SEM management.

Salary: Negotiable

Compensation & Other Benefits:
∎ Performance bonus, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: October 30, 2019

Company Information:
∎ DTMWEB
∎ Address : House # 459/A, Level # 5, Road # 31, Mohakhali DOHS, Dhaka, Bangladesh.
∎ Web : www.dtmweb.com

Category: Customer Support/Call Centre