Service Engineer/ Service Operations

Job Description

Title: Service Engineer/ Service Operations

Company Name: Auto Imports Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Masters in Engineering (MEngg) in BSC, Diploma in Engineering in Mechanical Engineering
∎ Skills Required: Business Development

Experience Requirements:
∎ 4 to 8 year(s)
∎ The applicants should have experience in the following business area(s): Automobile

Job Responsibilities:
∎ Experienced with Dealer Level Process, Standards and implement them effectively
∎ Monitors and controls the performance of the service department using appropriate reports, time stampings and KPI
∎ Prepare Service analysis Report, Lost Customer Identification (LCI) & Retention program reports, Performance indicator report, service package development and performance report etc.
∎ Maintains high-quality service repairs and minimizes comebacks. Conducts periodic checks of completed jobs for thoroughness and quality.
∎ Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
∎ Working with service team closely to ensure the jobs are being done on time and support technicians with their diagnosis
∎ Manage workshop floor for proper service & ensuring timely delivery
∎ Maintain monthly service record and escalate the report to higher management
∎ Maintain service processes & help customers for a smooth handover
∎ Coordinate with technicians about vehicle status and ensure that vehicle is ready to deliver on time
∎ Greeting customers, Vehicle receive, Note Down concerns, create job card.
∎ Handles customer complaints immediately and according to dealership's guidelines
∎ Communicate with clients about vehicle problems, Diagnosis, delivery and warranty issues (If applicable)
∎ Maintain positive relationships with clients to ensure repeat and return customers

Additional Requirements:
∎ Age 27 to 40 years
∎ Only males are allowed to apply
∎ Applicants from Automobile Industry will get preference.
∎ Experience of leading a Operations.
∎ Experience of business planning.
∎ Proper reporting skill to the management.
∎ Implementing successful strategies Plan.
∎ Creative, strong organizational skills and self-motivation, with the ability to work independently.
∎ Strong interpersonal and communication skills (verbal and written).
∎ Leadership management.
∎ Proficient in Excel, Word, and PowerPoint.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Over time allowance, T/A
∎ Salary Review: Yearly
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 30 Dec 2021

Company Information:
∎ 20 Dec 2021
∎ Auto Imports Limited
∎ Address : 277, Tejgaon Industrial Area, Dhaka- 1208
∎ Web : http://asianholdings.com.bd

Category: Engineer/Architect

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