Service Coordinator

Job Description

Title: Service Coordinator

Company Name: Singer Bangladesh Limited

Vacancy: --

Age: at most 35 years

Location: Anywhere in Bangladesh

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Multinational Companies, Electronic Equipment/Home Appliances, Group of Companies, Automobile

Published: 18 Jun 2025

Education:
∎ Bachelor in Engineering (BEngg)

Requirements:

Additional Requirements:
∎ Age at most 35 years

Responsibilities & Context:
∎ Monitor service quality and customer feedback to identify areas for improvement.
∎ Provide technical support for customers generally via the phone and also on-site whenever necessary.
∎ Schedule service appointments and manage the service calendar.
∎ Provide accurate information to customers regarding product issues, warranty coverage, and repair timelines.
∎ Assign and monitor different jobs & schedules on time to time basis to the third-party technician team.
∎ Ensure all service documentation is completed accurately and promptly.
∎ Based on customer queries, create job orders and close them upon completion with a proper solution.
∎ Supervise and monitor bills submitted by the Singer Franchise Agents (Third Party) through cross-checking with customers.
∎ Claim the RMA (supplier warranty) for LED panels & compressors.
∎ Maintain an accurate inventory of spare parts and service tools.
∎ Prepare and maintain service records and reports.
∎ Ensure compliance with company policies and procedures in all service center operations.
∎ Background: Singer Bangladesh is a leading provider of home appliances and consumer electronics, dedicated to enhancing the quality of life for our customers through innovative and high-quality products. We strive to deliver excellent customer service and support to ensure customer satisfaction and loyalty. This position is responsible for managing the entire operation of a service center, ensuring after-sales service and customer satisfaction for an assigned region. The Service Center Coordinator plays a critical role in leading and supervising a team of technicians, ensuring that all service tasks are completed efficiently and effectively.
∎ Job Responsibility:
∎ Monitor service quality and customer feedback to identify areas for improvement.
∎ Provide technical support for customers generally via the phone and also on-site whenever necessary.
∎ Schedule service appointments and manage the service calendar.
∎ Provide accurate information to customers regarding product issues, warranty coverage, and repair timelines.
∎ Assign and monitor different jobs & schedules on time to time basis to the third-party technician team.
∎ Ensure all service documentation is completed accurately and promptly.
∎ Based on customer queries, create job orders and close them upon completion with a proper solution.
∎ Supervise and monitor bills submitted by the Singer Franchise Agents (Third Party) through cross-checking with customers.
∎ Claim the RMA (supplier warranty) for LED panels & compressors.
∎ Maintain an accurate inventory of spare parts and service tools.
∎ Prepare and maintain service records and reports.
∎ Ensure compliance with company policies and procedures in all service center operations.

Skills & Expertise:

Compensation & Other Benefits:
∎ Performance bonus, Profit share, Provident fund, Insurance, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ LFA

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Company Information:
∎ Singer Bangladesh Limited
∎ Singer Bangladesh Limited Gulshan Center Point 21th Floor, House # 23-26, Road # 90 Gulshan – 2, Dhaka-1212.
∎ www.singerbd.com
∎ Electrical & Electronics Goods Manufacturing and Marketing

Address::
∎ Singer Bangladesh Limited Gulshan Center Point 21th Floor, House # 23-26, Road # 90 Gulshan – 2, Dhaka-1212.
∎ www.singerbd.com
∎ Electrical & Electronics Goods Manufacturing and Marketing

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 18 Jul 2025

Category: Engineer/Architect