Job Description
Title: Service Coordinator
Company Name: Singer Bangladesh Limited
Vacancy: --
Age: at most 35 years
Location: Anywhere in Bangladesh
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Multinational Companies, Electronic Equipment/Home Appliances, Group of Companies, Automobile
Published: 18 Jun 2025
Education:
∎ Bachelor in Engineering (BEngg)
Requirements:
Additional Requirements:
∎ Age at most 35 years
Responsibilities & Context:
∎ Monitor service quality and customer feedback to identify areas for improvement.
∎ Provide technical support for customers generally via the phone and also on-site whenever necessary.
∎ Schedule service appointments and manage the service calendar.
∎ Provide accurate information to customers regarding product issues, warranty coverage, and repair timelines.
∎ Assign and monitor different jobs & schedules on time to time basis to the third-party technician team.
∎ Ensure all service documentation is completed accurately and promptly.
∎ Based on customer queries, create job orders and close them upon completion with a proper solution.
∎ Supervise and monitor bills submitted by the Singer Franchise Agents (Third Party) through cross-checking with customers.
∎ Claim the RMA (supplier warranty) for LED panels & compressors.
∎ Maintain an accurate inventory of spare parts and service tools.
∎ Prepare and maintain service records and reports.
∎ Ensure compliance with company policies and procedures in all service center operations.
∎ Background: Singer Bangladesh is a leading provider of home appliances and consumer electronics, dedicated to enhancing the quality of life for our customers through innovative and high-quality products. We strive to deliver excellent customer service and support to ensure customer satisfaction and loyalty. This position is responsible for managing the entire operation of a service center, ensuring after-sales service and customer satisfaction for an assigned region. The Service Center Coordinator plays a critical role in leading and supervising a team of technicians, ensuring that all service tasks are completed efficiently and effectively.
∎ Job Responsibility:
∎ Monitor service quality and customer feedback to identify areas for improvement.
∎ Provide technical support for customers generally via the phone and also on-site whenever necessary.
∎ Schedule service appointments and manage the service calendar.
∎ Provide accurate information to customers regarding product issues, warranty coverage, and repair timelines.
∎ Assign and monitor different jobs & schedules on time to time basis to the third-party technician team.
∎ Ensure all service documentation is completed accurately and promptly.
∎ Based on customer queries, create job orders and close them upon completion with a proper solution.
∎ Supervise and monitor bills submitted by the Singer Franchise Agents (Third Party) through cross-checking with customers.
∎ Claim the RMA (supplier warranty) for LED panels & compressors.
∎ Maintain an accurate inventory of spare parts and service tools.
∎ Prepare and maintain service records and reports.
∎ Ensure compliance with company policies and procedures in all service center operations.
Skills & Expertise:
Compensation & Other Benefits:
∎ Performance bonus, Profit share, Provident fund, Insurance, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ LFA
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ Singer Bangladesh Limited
∎ Singer Bangladesh Limited
Gulshan Center Point
21th Floor, House # 23-26, Road # 90
Gulshan – 2, Dhaka-1212.
∎ www.singerbd.com
∎ Electrical & Electronics Goods Manufacturing and Marketing
Address::
∎ Singer Bangladesh Limited
Gulshan Center Point
21th Floor, House # 23-26, Road # 90
Gulshan – 2, Dhaka-1212.
∎ www.singerbd.com
∎ Electrical & Electronics Goods Manufacturing and Marketing
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 18 Jul 2025
Category: Engineer/Architect
