Service Coordinator

Job Description

Title: Service Coordinator

Company Name: Singer Bangladesh Limited

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor in Engineering (BEngg)
∎ B.Sc Engineering in EEE/ Mechanical

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Service, Technical Service, troubleshooting skills
∎ The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances, Group of Companies, Multinational Companies
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Provides technical support for customers generally via the phone and also on-site whenever it is necessary
∎ Assign and monitor different jobs & schedule on time to time basis to the third party technician team
∎ Based on customer query creating job order and closing upon completion with proper solution
∎ Supervise & monitor bills submitted by the Singer Franchise Agents (Third Party) through cross-checking with customers
∎ Supervises and advises technicians on proper and efficient maintenance procedures in regard to providing customer service
∎ Interprets hardware and/or software problems; evaluates problem; recommends equipment to bring into the field; decides whether to repair or replace equipment (whichever is most cost-effective);
∎ Claim the RMA (supplier warranty) for LED panels & compressors
∎ Maintains a detailed knowledge of the current refrigeration, television, and air condition
∎ Supervises and maintains ethical practice in the service center
∎ Communicate with business unit managers, wholesale officials, customers, and other service center officials for various issues

Additional Requirements:
∎ Age at most 35 years
∎ Both males and females are allowed to apply

Salary:
∎ As per company policy

Compensation & Other Benefits:
∎ Performance bonus, Profit share, Provident fund, Insurance, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ LFA

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 23 Sep 2023

Company Information:
∎ 31 Aug 2023
∎ Singer Bangladesh Limited
∎ Address : 5B, Road # 126, Gulshan-1, Dhaka - 1212
∎ Business : Electrical & Electronics Goods Manufacturing and Marketing

Category: Engineer/Architect

:

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