Job Description
Title: Service Co-Ordinator for Capital Machineries (printing & Packaging field) supplied all over BD
Company Name: An International Trading & Manufacturing Company
Vacancy: 01
Age: 30 to 35 years
Location: Dhaka (GULSHAN 2)
Experience:
∎ 5 to 8 years
Published: 29 Apr 2025
Education:
∎ Bachelor of Science (BSc) in Electrical & Electronic Engineering, Bachelor of Science (BSc) in Mechanical Engineering
∎ B.Sc. in ME/EEE/CSE from any reputed university
Requirements:
Additional Requirements:
∎ Age 30 to 35 years
∎ Strong organizational and time management skills
∎ Excellent communication and interpersonal abilities
∎ Problem-solving and troubleshooting skills
∎ Ability to work under pressure and manage multiple priorities
∎ Customer-focused mindset
∎ Familiarity with service management software (an advantage)
∎ Key Skills Required:
Responsibilities & Context:
∎ Reports to: Service Manager and Operations Manager
∎ Works closely with: Service Engineers, Sales Team, Customer Support Team
∎ Work hours: Available 24/7 for customer queries and urgent service needs
∎ 1. Scheduling and Coordination
∎ Manage the service calendar effectively.
∎ Schedule service appointments and allocate service engineers based on expertise, availability, and job requirements.
∎ 2. Client Communication
∎ Communicate clearly with clients and internal departments to arrange appointments, provide service updates, and address inquiries.
∎ Act as a liaison between customers and service teams.
∎ 3. Record Management
∎ Maintain accurate records of service requests, work orders, service reports, and customer interactions.
∎ Ensure all service documentation is completed correctly and promptly.
∎ 4. Troubleshooting & Issue Resolution
∎ Assist in diagnosing service issues and coordinating resolutions.
∎ Ensure quick, effective resolution of customer complaints to guarantee satisfaction.
∎ 5. Cross-Functional Collaboration
∎ Work closely with Service, Sales, and Customer Support teams to facilitate seamless service delivery.
∎ 6. Customer Service Excellence
∎ • Deliver professional, responsive service by handling customer calls, responding to emails, and addressing concerns 24/7.
∎ 7. Service Quality Monitoring
∎ Monitor the quality of services provided.
∎ Gather and analyze customer feedback to suggest and implement improvements.
∎ 8. Process Improvement
∎ Identify inefficiencies in current service processes and recommend/implement enhancements to improve productivity and customer satisfaction.
∎ 9. Revenue Support
∎ Help maximize the service department’s revenue through promoting Annual Maintenance Contracts (AMCs) and on-call service charges.
∎ Work Context:
∎ Position Summary:
∎ The Service Coordinator is responsible for managing and coordinating service operations to ensure timely, efficient, and high-quality service delivery to customers. This role is critical in maintaining customer satisfaction, improving service processes, and supporting the overall revenue goals of the service department.
∎ Key Responsibilities:
Skills & Expertise:
Compensation & Other Benefits:
∎ Salary & Other Benefits: Attractive package
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka (GULSHAN 2)
Company Information:
∎ An International Trading & Manufacturing Company
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 24 May 2025
Category: Engineer/Architect
