Senior Officer, Student Information Centre

Job Description

Title: Senior Officer, Student Information Centre

Company Name: BRAC University

Vacancy: --

Location: Dhaka

Salary: Negotiable

Experience:
∎ At least 1 year

Published: 19 Feb 2024

Education:
∎ Bachelor degree with excellent academic credentials from reputed Private or Public University
∎ Bachelor degree with excellent academic credentials from reputed Private or Public University

Requirements:

Additional Requirements:
∎ Preferably one-year relevant experience
∎ Excellent organizational and technical skills
∎ Knowledge of, or the ability to learn university policies and procedures
∎ Ability to communicate effectively in oral and written form
∎ Significant knowledge base of information technology and capacity to introduce progressive technical approaches
∎ Excellent IT skills, including knowledge of the use and development of database systems
∎ Methodical approach to work and high level of attention to detail
∎ Flexible approach to work and commitment to the best standard
∎ Preferably one-year relevant experience
∎ Excellent organizational and technical skills
∎ Knowledge of, or the ability to learn university policies and procedures
∎ Ability to communicate effectively in oral and written form
∎ Significant knowledge base of information technology and capacity to introduce progressive technical approaches
∎ Excellent IT skills, including knowledge of the use and development of database systems
∎ Methodical approach to work and high level of attention to detail
∎ Flexible approach to work and commitment to the best standard

Responsibilities & Context:
∎ To provide information and advice to the students by maintaining highest level of service quality and utmost professionalism via walk-in-center (face-to-face service), inbound/ outbound and Digital channels of the university. To use a variety of applications and systems to resolve issues and queries at first transaction.
∎ To foster good working relationships with the teams and departments for which the Centre provides a first line service.
∎ To recognize when the limits of independent and frontline interaction are reached with a student enquiry and refer onwards more complicated technical/ professional enquiries by lodging support calls to the appropriate department in a clear and informative way
∎ To act as a first point of contact for student complaints, to resolve enquiries where appropriate or to channel issues as required to the relevant department
∎ To act as a contact point for other support departments as required
∎ To assist with the maintenance of databases, user guides and the monitoring and updating of information on web pages
∎ To prepare the standard operating procedure (SoP) for all service channels
∎ To assist the Operations Manager to ensure the smooth operation and student satisfaction
∎ To achieve the defined KPIs of the department on daily, weekly, monthly, and yearly basis
∎ BRAC University (BRACU) follows a liberal arts approach to education which nurtures fresh ideas and gives new impetus to the field of tertiary education. It ensures a high quality of education and aims to meet the demands of contemporary times. BRACU is accredited by the University Grants Commission (UGC) and approved by the Ministry of Education, Government of Bangladesh which has established itself as one of the leading private universities in Bangladesh. The university is playing an integral role in the development of skilled graduates for a knowledge-based economy. We are searching for a competent candidate to add value to this role at the Student Information Centre at BRAC University.
∎ Key Responsibilities
∎ To provide information and advice to the students by maintaining highest level of service quality and utmost professionalism via walk-in-center (face-to-face service), inbound/ outbound and Digital channels of the university. To use a variety of applications and systems to resolve issues and queries at first transaction.
∎ To foster good working relationships with the teams and departments for which the Centre provides a first line service.
∎ To recognize when the limits of independent and frontline interaction are reached with a student enquiry and refer onwards more complicated technical/ professional enquiries by lodging support calls to the appropriate department in a clear and informative way
∎ To act as a first point of contact for student complaints, to resolve enquiries where appropriate or to channel issues as required to the relevant department
∎ To act as a contact point for other support departments as required
∎ To assist with the maintenance of databases, user guides and the monitoring and updating of information on web pages
∎ To prepare the standard operating procedure (SoP) for all service channels
∎ To assist the Operations Manager to ensure the smooth operation and student satisfaction
∎ To achieve the defined KPIs of the department on daily, weekly, monthly, and yearly basis

Employment Status: Full Time

Job Location: Dhaka

Apply Procedure:

Hard Copy:
∎ Interested candidates meeting the above requirements are invited to apply online through www.bracu.ac.bd/about/career-at-bracu by 29 February 2024. Any attempt to unethically influence the selection process will disqualify the candidate`s application.
∎ Only shortlisted candidates will be contacted.
∎ BRAC University is an equal opportunity employer and maintains "zero tolerance" regarding sexual harassment.

Company Information:
∎ BRAC University
∎ 66 Mohakhali, Dhaka- 1212
∎ University

Address::
∎ 66 Mohakhali, Dhaka- 1212
∎ University

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 29 Feb 2024

Category: Education/Training

Source: bdjobs.com

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