Senior Officer- Sales Operations

Job Description

Title: Senior Officer- Sales Operations

Company Name: Wendler Interlining Bangladesh Limited

Vacancy: 01

Age: 25 to 35 years

Job Location: Mymensingh (Trishal)

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Garments, Garments Accessories, Textile

Published: 1-01-01

Application Deadline: 2026-11-12

Education:

• Bachelor/Honors

Requirements:

• At least 1 year
• The applicants should have experience in the following business area(s): Garments, Garments Accessories, Textile

Skills Required: Client Relationship, ERP Software, Fluent in English, Good Coversation Skill, Problem solving and decision making, Sales Target Achievement, Teamwork

Additional Requirements:

• Age 25 to 35 years
• Only Male

• Typing skills.

• Knowledge of shipping matters, including Incoterms and Form E/D.

•Computer literacy, including competence in Microsoft applications, particularly Excel, and ERP systems.

• Problem-solving ability, including handling shipment delays, out-of-stock items, and quality issues.

• Ability to set priorities and make decisions when dealing with operational problems.

• Ability to work independently and effectively in a fast-paced environment.

Responsibilities & Context:

• Handle customer inquiries received by phone, email, chat, or in person professionally and efficiently.

• Manage and update the AP+ ERP system.

• Provide accurate information about products, services, policies, and procedures.

• Coordinate with relevant internal teams to resolve customer issues, complaints, escalations, shipment delays, out-of-stock situations, and quality issues.

• Maintain detailed records of customer interactions using CRM software.

• Process orders, returns, and service requests as required.

• Follow up with customers in a timely manner and communicate effectively to support customer satisfaction.

• Monitor customer feedback and contribute to service quality improvements.

• Work toward daily and weekly service targets, including response time, issue resolution, and customer satisfaction.

• Contribute to the development of customer service processes, FAQs, and service improvement initiatives.

• All tasks must be reported to the Head of Sales.

Job Other Benifits:

• Timely salary payments.

• An international working environment within the textile and interlining industry.

• Other benefits in accordance with Bangladesh Labor Law and company policy.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Male can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

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