Senior Executive, Customer Support

Job Description

Title: Senior Executive, Customer Support

Company Name: TallyKhata

Vacancy: 2

Location: Dhaka (Banani)

Salary: Negotiable

Experience:
∎ 3 to 4 years

Published: 25 Jan 2024

Education:
∎ Bachelor/Honors

Requirements:

Responsibilities & Context:
∎ Received Calls & Monitor social media platforms regularly (e.g., Facebook, YouTube, WhatsApp, Email) for customer inquiries, comments, and mentions.
∎ Address customer queries through Calls, comments, and concerns on social media, displaying timely, positive, and empathetic responses.
∎ Address and resolve customer issues or complaints efficiently, collaborating with other departments for effective resolution.
∎ Use appropriate language and tone to maintain a positive and professional image in interactions.
∎ Stay informed about company products, services, policies, and procedures to provide accurate information and maintain a knowledge base for consistent responses.
∎ Collect and analyze customer feedback, providing regular reports on customer sentiment, joint issues, and resolution trends.
∎ Identify and escalate complex issues to the appropriate teams for further assistance.
∎ Stay informed about social media trends and updates, adapting strategies and responses accordingly.
∎ Uphold the company's brand image and values in all interactions in every communication.
∎
∎ Received Calls & Monitor social media platforms regularly (e.g., Facebook, YouTube, WhatsApp, Email) for customer inquiries, comments, and mentions.
∎ Address customer queries through Calls, comments, and concerns on social media, displaying timely, positive, and empathetic responses.
∎ Address and resolve customer issues or complaints efficiently, collaborating with other departments for effective resolution.
∎ Use appropriate language and tone to maintain a positive and professional image in interactions.
∎ Stay informed about company products, services, policies, and procedures to provide accurate information and maintain a knowledge base for consistent responses.
∎ Collect and analyze customer feedback, providing regular reports on customer sentiment, joint issues, and resolution trends.
∎ Identify and escalate complex issues to the appropriate teams for further assistance.
∎ Stay informed about social media trends and updates, adapting strategies and responses accordingly.
∎ Uphold the company's brand image and values in all interactions in every communication.

Required Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund, Weekly 2 holidays, Insurance, Gratuity
∎ Salary Review: Yearly
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
∎ Pick and Drop facility
∎ As per company policy and procedures
∎ Pick and Drop facility
∎ As per company policy and procedures

Employment Status: Full Time

Job Location: Dhaka (Banani)

Read Before Apply:

Ready to become part of the TallyKhata family? Send us your resume and a cover letter detailing why you are the ideal candidate! We prioritize diversity and are committed to equal opportunities for all.

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account

Company Information:
∎ TallyKhata
∎ House-2/A, Road-23/A, Block-B, Banani -1213
∎ www.tallykhata.com

Address::
∎ House-2/A, Road-23/A, Block-B, Banani -1213
∎ www.tallykhata.com

Application Deadline: 24 Feb 2024

Category: Customer Support/Call Centre