Job Description
Title: Senior Customer Service Executive
Company Name: Marriage Solution BD
Vacancy: Not specific
Job Location: Dhaka (Lalmatia)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA), Master of Business Administration (MBA), Bachelor degree in any discipline
∎ Skills Required: Communication, Computer skill, MS Word/ Excel/ PowerPoint/ OneNote
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Communication, Customer Support/ Client Service, Marketing
∎ The applicants should have experience in the following business area(s):
Consulting Firms
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Manage online/offline customer queries over the phone and need to manage proper information.
∎ Need to provide excellent customer service and give precise information to the customer, ensuring customer satisfaction.
∎ Have Expertise in Marketing & Communication.
∎ Identify customer needs, clarify information, and provide solutions
∎ Need to be fluent in English.
∎ Other works assigned by the management.
∎ Attending office meetings for grooming.
∎ Client communication (regular updates, building relationships) Working as per their preferences
∎ Regular reporting to management by preparing regular report sheets.
∎ Customer feedback analysis and report analysis.
Additional Requirements:
∎ Age 20 to 40 years
∎ Only females are allowed to apply
∎ Expert in communication.
∎ Smart.
∎ Dynamic.
∎ Dedicated.
Salary: Tk. 30000 - 60000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ Salary Review: Yearly
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 18 Oct 2023
Company Information:
∎ 18 Sep 2023
∎ Marriage Solution BD
∎ Address : 5/10, 7th Floor, Block: E (Opposite Lalmatia Govt. Mohila College), Lalmatia, Dhaka- 1207, Bangladesh
∎ Web : https://marriagesolutionbd.com/
∎ Business : Facebook: Marriage Solution BD
01745573349 / 01618871046
Category: Customer Support/Call Centre
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