Quality Control Supervisor

Job Description

Title: Quality Control Supervisor

Company Name: MY Outsourcing Ltd.

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduate in any discipline.

Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s): Call Centre Supervision/ Management, Call centre training, QC (Quality Control) of Customer Service

Job Responsibilities:
∎ Excellent Communication skill with customers
∎ Sense of responsibility and Achieve the daily target
∎ Analytic skill and working ability for team development
∎ Quality assure of the team regarding their daily task and call
∎ Monitor a team and work for their development, daily work, reporting, discipline and train them when needed
∎ Good command in Microsoft office and CRM software and specially excel for daily reporting
∎ Developed competencies required for service oriented and result focus
∎ Efficient to fulfill tasks by dateline
∎ listen to calls in regular basis and maintain quality of the service

Additional Requirements:
∎ Age 25 to 30 years
∎ Both males and females are allowed to apply
∎ Self motivated and Willing to work for longer period and any time in the day
∎ Confident to take challenge and fulfill KPI
∎ Flexibility to work till late and over night shifting minimum 3 days a week
∎ Must have Good communication skill in Bangla and English with proper accent
∎ Good computer skill is required with good typing skill
∎ Good reading and writing skill in both Bangla and English
∎ Applicants have to be Smart, energetic and good communication skill
∎ Must be smart enough to handle any difficult situation that may rise during maintaining a team
∎ should have experience to work as a team leader or supervisor in any call center
∎ experience in telecommunication and bank call center is preferable7

Salary: Tk. 13000 - 15000 (Monthly)

Compensation & Other Benefits:
∎ Free Training will be provided to the eligible candidates
∎ Others as per company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 28 Sep 2021

Company Information:
∎ 29 Aug 2021
∎ MY Outsourcing Ltd.
∎ Address : House-37, Flat-A4, Road-27, Block-A, Banani, Dhaka
∎ Web : www.myolbd.com
∎ Business : Contact Center and BPO Outsourcing

Category: Customer Support/Call Centre

: Pls send you updated CV with attached passport size photo