Job Description
Title: QC - Customer Care
Company Name: Arogga Limited
Vacancy: 1
Location: Dhaka (Mirpur 10)
Salary: Tk. 15000 - 18000 (Monthly)
Experience:
∎ 2 to 4 years
∎ The applicants should have experience in the following business area(s):Call Center, E-commerce, E-commerce Startup
Published: 15 Jul 2024
Education:
∎ Bachelor of Business Administration (BBA)
Requirements:
Responsibilities & Context:
∎ Maintain detailed records of QA evaluations and performance metrics.
∎ Participate in calibration sessions with stakeholders to ensure consistency in QA standards.
∎ Monitor and evaluate inbound and outbound calls for quality assurance.
∎ Assess call center agents' performance against established guidelines and provide feedback.
∎ Identify training needs and collaborate with the training department to address gaps.
∎ Develop and update quality assurance standards and procedures.
∎ Compile and analyze data to identify trends and areas for improvement.
∎ Prepare detailed reports on quality assurance findings and present them to management.
∎ Work closely with the call center management team to implement quality improvement initiatives. Ensure compliance with all regulatory and company policies during customer interactions.
Skills & Expertise:
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company Policy
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Mirpur 10)
Company Information:
∎ Arogga Limited
∎ Address: D/15-1, Road-36, Block-D, Section-10, Mirpur, Dhaka-1216
Hot Line: 09610016778
∎ Arogga App is the first Bangladeshi app that brings prescription and healthcare services to your doorstep. Easy and efficient, with just a click of a button, upload your prescription and we will ensure safe delivery of your medicine at the earliest possible time. Arogga, brings complete prescription and healthcare products from a complete range of medicines and over-the-counter items, including vitamins, diet/fitness supplements, herbal products, mother and baby care products, beauty products, and much more. With new services in plan, Arogga will be the number one healthcare services app for Bangladesh.
Address::
∎ Address: D/15-1, Road-36, Block-D, Section-10, Mirpur, Dhaka-1216
Hot Line: 09610016778
∎ Arogga App is the first Bangladeshi app that brings prescription and healthcare services to your doorstep. Easy and efficient, with just a click of a button, upload your prescription and we will ensure safe delivery of your medicine at the earliest possible time. Arogga, brings complete prescription and healthcare products from a complete range of medicines and over-the-counter items, including vitamins, diet/fitness supplements, herbal products, mother and baby care products, beauty products, and much more. With new services in plan, Arogga will be the number one healthcare services app for Bangladesh.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Jul 2024
Category: Customer Support/Call Centre
