Program Manager

Job Description

Title: Program Manager

Company Name: Noora Health Bangladesh

Vacancy: 2

Location: Chattogram, Rajshahi ...

Experience:
∎ 3 to 5 years

Published: 7 Jan 2025

Education:
∎ Healthcare or management background preferred (MPH, MHA, MBA, MBBS, BDS, BPT, B.Sc. Nursing)
∎ Healthcare or management background preferred (MPH, MHA, MBA, MBBS, BDS, BPT, B.Sc. Nursing)

Requirements:

Additional Requirements:
∎ Able to live and work in the assigned post full time. We are looking for 1 Program Manager who will be responsible for Sylhet & Chattogram Divisions’ operations, and, 1 Program Manager who will be responsible for Rangpur & Rajshahi Divisions’ operations.
∎ Please note: Job posting will be at the Divisional level; it will be allocated, and may be relocated at any time, according to program needs.
∎ The position requires significant project-related travel to implementation sites which may be for an extended duration
∎ Language criteria: Fluent in professional (written and spoken) Bangla and English
∎ Proficiency in MS Office, Google Drive functions, PPT development and common computer applications
∎ Professionals with experience of leading public health programs are encouraged to apply
∎ 3-5 years of relevant work experience
∎ Experience working with, or collaborations with large NGOs and/or government institutions in Bangladesh preferred
∎ Able to live and work in the assigned post full time. We are looking for 1 Program Manager who will be responsible for Sylhet & Chattogram Divisions’ operations, and, 1 Program Manager who will be responsible for Rangpur & Rajshahi Divisions’ operations.
∎ Please note: Job posting will be at the Divisional level; it will be allocated, and may be relocated at any time, according to program needs.
∎ The position requires significant project-related travel to implementation sites which may be for an extended duration
∎ Language criteria: Fluent in professional (written and spoken) Bangla and English
∎ Proficiency in MS Office, Google Drive functions, PPT development and common computer applications
∎ Professionals with experience of leading public health programs are encouraged to apply
∎ 3-5 years of relevant work experience
∎ Experience working with, or collaborations with large NGOs and/or government institutions in Bangladesh preferred

Responsibilities & Context:
∎ Drive an increase in appropriate utilization of health care through Noora model of design thinking informed health behavior change
∎ Address gaps in the content of patient and caregiver health education received when patients access services at health facilities for specific conditions
∎ Help ensure that high quality patient and caregiver engagement is provided prior to discharge so that patients can fully benefit from healthcare services and are empowered to have agency over their health and outcomes
∎ Expectations
∎ You want to democratize healthcare and are an exceptional problem-solver and program manager. You are, of course, a team player and excellent communicator, but you are also an independent and creative thinker, with no problem taking the reins through to completion. You are a doer and a go-getter.
∎ You love checklists. You don't like to sit behind shiny glass panels building imaginary plans all day. You like to hit the ground running, get your hands dirty and if required jump in knee-deep waters to not just figure out the problem, but lead from the front to solve it.
∎ You have the graces of diplomacy, treat others with humble kindness, while possessing the confident leadership skills necessary to build capacity on the teams that you manage.
∎ You will be involved in our end-to-end engagement with healthcare partners, from helping scope out our work in a facility to launching and supporting the environment in running the program. We have an incredibly hands on process in guiding healthcare providers through the implementation of our program while also using technology to efficiently track and monitor the program.
∎ You will be a key representative of Noora at our partner sites and will be required to maintain a close relationship with management as well as the doctors, nurses, and all levels of staff.
∎ You will not only be a doer but an innovator as well in helping us prototype changes that will build a more robust program.
∎ We require individuals who can work equally effectively across private hospitals and government facilities, whether in urban centers or rural districts. Both environments are crucial in our ability to scale requiring frequent site visits, and we need our Program Manager to possess the graces required to adapt.
∎ Roles and Responsibilities
∎ Manage end-to-end operations of Noora programs at previously identified hospital/partners in Bangladesh:
∎ Support our partners in the implementation and maintenance of the Noora’s programs. The operations of our program are divided into different phases that include on-site implementation, training for staff at individual facilities (requiring travel) and off-site support. You will be the key individual implementing leading implementation of each of these phases.
∎ Manage client/partner communications and public relationships with our diverse stakeholders like senior government officials and hospital level staff/ administrators. This will require client management, people management, analytical and problem-solving skills, and the ability to find innovative ways to resolve problems with strong management and leadership skills.
∎ Monitoring, evaluation and program iteration:
∎ Quantitative Monitoring: Collect data and outputs for assigned hospitals and work with the Noora M&E team on overall monitoring process.
∎ Qualitative Monitoring: Conduct and supervise class quality audits.
∎ Work with Noora’s design team to continue to iterate on and customize curriculum through insights from the field.
∎ Gather feedback to help improve on program offerings, operations and drive improvement in outcomes.
∎ Training Implementation and Support:
∎ Plan and implement training workshops for trainers at facility level.
∎ Support Trainees (Master Trainers/CCP Trainers) in delivering health education modules for the different content areas in the local language.
∎ Support in delivering Train-the-Trainer (ToT) modules.
∎ Manage and execute ongoing trainings at facility levels and ToT workshops as needed.
∎ Providing support with any deliverable assigned by the Supervisor according to program needs.
∎ Work Area Number of Position
∎ Sylhet & Chattogram Division 1
∎ Rangpur & Rajshahi Division 1
∎ Who we are
∎ Noora Health is a social enterprise whose mission is to empower family caregivers with the skills and knowledge they need to take control of their loved one's health. We achieve this by partnering with healthcare providers and providing them with the training and tools they need to better engage patient families. We build capacity at the systems and community level, and place tools in the hands of those who need it most. Noora uses human centered design to reach its goals. Noora’s Care Companion Program is now successfully being implemented in India, Bangladesh, Indonesia and very recently expanded to Nepal.
∎ Role description
∎ Noora’s goal is to expand across Bangladesh-to develop, launch and implement context-specific, need-based, interactive, and adaptable intervention local to Bangladesh. This will include program roll-out and implementation, daily program operations and management, key support of and participation in program design, supporting relationships with partners and key stakeholders on the ground, implementation of program monitoring and evaluation in collaboration with Noora’s M&E team and overall local ownership of Noora’s operations.
∎ Objectives and goals
∎ Drive an increase in appropriate utilization of health care through Noora model of design thinking informed health behavior change
∎ Address gaps in the content of patient and caregiver health education received when patients access services at health facilities for specific conditions
∎ Help ensure that high quality patient and caregiver engagement is provided prior to discharge so that patients can fully benefit from healthcare services and are empowered to have agency over their health and outcomes
∎ Expectations
∎ You want to democratize healthcare and are an exceptional problem-solver and program manager. You are, of course, a team player and excellent communicator, but you are also an independent and creative thinker, with no problem taking the reins through to completion. You are a doer and a go-getter.
∎ You love checklists. You don't like to sit behind shiny glass panels building imaginary plans all day. You like to hit the ground running, get your hands dirty and if required jump in knee-deep waters to not just figure out the problem, but lead from the front to solve it.
∎ You have the graces of diplomacy, treat others with humble kindness, while possessing the confident leadership skills necessary to build capacity on the teams that you manage.
∎ You will be involved in our end-to-end engagement with healthcare partners, from helping scope out our work in a facility to launching and supporting the environment in running the program. We have an incredibly hands on process in guiding healthcare providers through the implementation of our program while also using technology to efficiently track and monitor the program.
∎ You will be a key representative of Noora at our partner sites and will be required to maintain a close relationship with management as well as the doctors, nurses, and all levels of staff.
∎ You will not only be a doer but an innovator as well in helping us prototype changes that will build a more robust program.
∎ We require individuals who can work equally effectively across private hospitals and government facilities, whether in urban centers or rural districts. Both environments are crucial in our ability to scale requiring frequent site visits, and we need our Program Manager to possess the graces required to adapt.
∎ Roles and Responsibilities
∎ Manage end-to-end operations of Noora programs at previously identified hospital/partners in Bangladesh:
∎ Support our partners in the implementation and maintenance of the Noora’s programs. The operations of our program are divided into different phases that include on-site implementation, training for staff at individual facilities (requiring travel) and off-site support. You will be the key individual implementing leading implementation of each of these phases.
∎ Manage client/partner communications and public relationships with our diverse stakeholders like senior government officials and hospital level staff/ administrators. This will require client management, people management, analytical and problem-solving skills, and the ability to find innovative ways to resolve problems with strong management and leadership skills.
∎ Monitoring, evaluation and program iteration:
∎ Quantitative Monitoring: Collect data and outputs for assigned hospitals and work with the Noora M&E team on overall monitoring process.
∎ Qualitative Monitoring: Conduct and supervise class quality audits.
∎ Work with Noora’s design team to continue to iterate on and customize curriculum through insights from the field.
∎ Gather feedback to help improve on program offerings, operations and drive improvement in outcomes.
∎ Training Implementation and Support:
∎ Plan and implement training workshops for trainers at facility level.
∎ Support Trainees (Master Trainers/CCP Trainers) in delivering health education modules for the different content areas in the local language.
∎ Support in delivering Train-the-Trainer (ToT) modules.
∎ Manage and execute ongoing trainings at facility levels and ToT workshops as needed.
∎ Providing support with any deliverable assigned by the Supervisor according to program needs.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Chattogram, Rajshahi, Rangpur, Sylhet

Read Before Apply:

Apply with a one-page cover letter describing your interest in the position, specifying which Job Area you are applying for, and an updated resume. Include spoken languages and relevant experiences. For a detailed job description and to apply online, please visit: https://boards.greenhouse.io/noorahealth/jobs/4511649005

Company Information:
∎ Noora Health Bangladesh
∎ House-18 (level-5&6), Road-18, Block-A, Banani, Dhaka-1213
∎ CCP- Care Companion Program

Address::
∎ House-18 (level-5&6), Road-18, Block-A, Banani, Dhaka-1213
∎ CCP- Care Companion Program

Application Deadline: 6 Feb 2025

Category: Medical/Pharma