Professional Customer Service, SEIP Training Program
Job Description
Title: Professional Customer Service, SEIP Training Program
Company Name: Digicon Technologies Ltd.
Vacancy: 100
Job Location: Dhaka
Employment Status: Contractual
Educational Requirements:
∎ Must be Graduated/ Diploma from any government approved university/ institutions.
∎ Must have Graduation/ Diploma completion Certificate.
∎ Mark-sheet & No appeared educational documents are acceptable.
Job Context:
∎ Digicon Technologies Ltd, a BACCO member and one of the SEIP-BACCO Training Providers is a leading outsourcing organization in Bangladesh, with an industry leading edge in the vertical of Business Process Outsourcing and IT/ITES solutions. We are providing Skill Development Training for free under SEIP Project which is jointly funded by Bangladesh Government and Asian Development Bank.
∎ SEIP training location will be at Kawran Bazar & Product training location will be at Nikunja 2, Khilkhet, Dhaka.
Job Responsibilities:
∎ Professional Customer Service (Effective Communication Skill, Sales Skill, and Psychometric, Overview of BPO and Contact Center, Geographical Overview etc).
∎ Professional Back Office Services (Basic Computer, Office Application, Marketing, Job readiness, Career development Workshop,Corporate Grooming session etc.)
∎ The training will be a part of your Skill Improvement and Career Development Process.
∎ Extensive Training Courses for Customer Service and Back Office for Fresh Graduates.
∎ Participate regular basis on training sessions (Both theoretical & Practical).
∎ Training Duration: 2.5 months. (200Hours to 220Hours)
∎ Total Number of Classes: 55 class for SEIP training (5 Classes in a week for training) and rest of the class will be for product training.
∎ Class Time: 1st slot 9:00 AM to 1:00 PM, 2nd slot 1:00 PM to 5:00 PM, 3rd slot 2:00 PM to 6:00 PM
∎ Minimum attendance required at training (80%) for successful completion.
∎ Gaining service knowledge through theoretical and practical hands-on sessions.
∎ Attractive and value adding Professional Business Communication Course in English provided by internationally reputed training provider WSDA, New Zealand.
∎ Maintain and scope with new insights and assessment from training facilitators.
∎ Proving competency through different assessment programs under certified industry assessors.
∎ Assessment of the trainees from industry assessors under Bangladesh Association for Call Center and Outsourcing.
∎ Certification in authorization under Skills for Employment Investment Program, Ministry of Finance from Bangladesh Association of Call Center & Outsourcing.
∎ After successful completion of certification exam Trainees will be offered for employment on the basis of operations requirement.
∎ Career development in Service Sectors, Call Center Back office Management, IT Support, Training, Tele-marketing, Data entry, Credit collection, Online Customer Contact, etc.
Additional Requirements:
∎ Age 21 to 32 years
∎ Both males and females are allowed to apply
∎ Special advantages will be provided for people with disabilities, members of ethnic minority, and socially and economically disadvantaged people.
∎ In case of physically challenged people, we will take measures and ensure their accessibility by relaxing educational qualification (if needed).
∎ Females are encouraged to apply.
∎ Should have basic computer literacy.
∎ Ability to speak in Bengali with proper pronunciation and basic understanding in English.
∎ Applicants must have NID.
Compensation & Other Benefits:
∎ Flexible class timing.
∎ Job placement opportunity.
∎ Stipend on completion of the course.
∎ Everyday free snacks facility.
∎ International & Govt. Certification on successful course completion.
Application Deadline: May 17, 2019
Company Information:
∎ Digicon Technologies Ltd.
∎ Address : 242 Tejgaon I/A, Gulshan Link Road, Dhaka.
∎ Web : http://www.digicontechnologies.com/
Category: Customer Support/Call Centre
Send your CV to: [email protected]
