Prescription Reader- Customer Service
Job Description
Title: Prescription Reader- Customer Service
Company Name: Arogga Limited
Vacancy: --
Age: 18 to 30 years
Location: Dhaka (Mirpur 10)
Salary: Tk. 10000 - 12000 (Monthly)
Experience:
∎ 1 to 3 years
Published: 13 Jun 2025
Education:
∎ Diploma in Medical, Bachelor of Pharmacy (B.Pharm)
Requirements:
Additional Requirements:
∎ Age 18 to 30 years
Responsibilities & Context:
∎ Read and interpret prescription details from images, faxes, emails, or other digital documents.
∎ Ensure accuracy of prescription information including drug names, dosages, frequency, and patient details.
∎ Input prescription data into internal systems with high attention to detail.
∎ Communicate with pharmacists, healthcare providers, or customers for clarification if needed.
∎ Collaborate with customer service agents to resolve prescription-related queries or issues.
∎ Maintain confidentiality and ensure compliance with HIPAA and other healthcare regulations.
∎ Escalate discrepancies or concerns to the appropriate department or supervisor.
∎ Support the prescription fulfillment process by ensuring timely and accurate data entry
∎ We are looking for a detail-oriented and reliable Prescription Reader to join our Customer Service team. In this role, you will be responsible for accurately reading, interpreting, and processing prescription information received from customers, pharmacies, or healthcare providers. You will serve as a vital link between patients and the fulfillment process, ensuring accuracy, compliance, and delivering excellent service.
∎ Read and interpret prescription details from images, faxes, emails, or other digital documents.
∎ Ensure accuracy of prescription information including drug names, dosages, frequency, and patient details.
∎ Input prescription data into internal systems with high attention to detail.
∎ Communicate with pharmacists, healthcare providers, or customers for clarification if needed.
∎ Collaborate with customer service agents to resolve prescription-related queries or issues.
∎ Maintain confidentiality and ensure compliance with HIPAA and other healthcare regulations.
∎ Escalate discrepancies or concerns to the appropriate department or supervisor.
∎ Support the prescription fulfillment process by ensuring timely and accurate data entry
Skills & Expertise:
Compensation & Other Benefits:
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Part Time
Job Location: Dhaka (Mirpur 10)
Company Information:
∎ Arogga Limited
∎ Address: D/15-1, Road-36, Block-D, Section-10, Mirpur, Dhaka-1216
Hot Line: 09610016778
∎ Arogga App is the first Bangladeshi app that brings prescription and healthcare services to your doorstep. Easy and efficient, with just a click of a button, upload your prescription and we will ensure safe delivery of your medicine at the earliest possible time. Arogga, brings complete prescription and healthcare products from a complete range of medicines and over-the-counter items, including vitamins, diet/fitness supplements, herbal products, mother and baby care products, beauty products, and much more. With new services in plan, Arogga will be the number one healthcare services app for Bangladesh.
Address::
∎ Address: D/15-1, Road-36, Block-D, Section-10, Mirpur, Dhaka-1216
Hot Line: 09610016778
∎ Arogga App is the first Bangladeshi app that brings prescription and healthcare services to your doorstep. Easy and efficient, with just a click of a button, upload your prescription and we will ensure safe delivery of your medicine at the earliest possible time. Arogga, brings complete prescription and healthcare products from a complete range of medicines and over-the-counter items, including vitamins, diet/fitness supplements, herbal products, mother and baby care products, beauty products, and much more. With new services in plan, Arogga will be the number one healthcare services app for Bangladesh.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 25 Jun 2025
Category: Customer Support/Call Centre
