Operations & Customer Support Executive
Job Description
Title: Operations & Customer Support Executive
Company Name: Swosti Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Graduation / Masters in Business/Commerce/Marketing/ Finance/Accounting only.
∎ Science in HSC/SSC will also be good.
Experience Requirements:
∎ At least 1 year(s)
Job Context:
∎ About Company: Swosti [www.swosti.net] is a leading software development organization, currently focusing on Micro-finance Software applications for different MFIs and Credit Cooperatives in Bangladesh. It is a sister concern of Bdjobs.com Ltd.
∎ Please visit us at: Web: https://swosti.net; Facebook/Swosti.net; YouTube/SwostiWorld or LinkedIn: Company/Swosti-Limited to learn more.
∎ This is a focal position representing the company before the outsiders including existing and future clients.
∎ You will work with operational activities, customer support & training and customer queries and liaison between Customer & Operations/Software team.
Job Responsibilities:
∎ Address customer queries modestly and ensure customer satisfaction at all level.
∎ Explore & meet new customers in existing or new region(s).
∎ Explain the services and their benefits to customers for maximizing the use of software.
∎ Demonstrate Software product and make presentation by explaining services & benefits to new & existing clients.
∎ Answer to customer queries modestly through Call Center system.
Additional Requirements:
∎ Excellent interpersonal, communication and convincing skill.
∎ Sound Accounting knowledge, as we are working with accounting based software.
∎ Writing skill especially in English will be an added advantage.
∎ Must be Enthusiastic, Pro-active, Punctual, Honest and Hard-working.
∎ At least 01 year experience will be given preference.
Salary: Negotiable
Compensation & Other Benefits:
∎ Yearly two (02) festival bonuses.
∎ Performance based yearly salary revision.
∎ Activity based numerous operational & Sales Incentives if you can generate Sales Lead from your relationship
∎ Profit Sharing
∎ Daily refreshment facility and lunch benefits.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Jan 2024
Company Information:
∎ 27 Dec 2023
∎ Swosti Limited
Category: Customer Support/Call Centre
: Please send your Application along with CV mentioning the position applied for in the subject line to '[email protected]'.
