Operational Manager (OM)

Job Description

Title: Operational Manager (OM)

Company Name: Grace 21 Smart Hotel

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline, Diploma in Hotel Management
∎ Skills Required: English, Hotel Management, People Management, Time Management, Training & Development

Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s): Hotel & Restaurant, Hotel Management, Operation Manager
∎ The applicants should have experience in the following business area(s): Hotel

Job Responsibilities:
∎ Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
∎ Communicates any variations to the established norms to the appropriate department in a timely manner.
∎ Strives to improve service performance.
∎ Ensures compliance with all policies, standards and procedures.
∎ Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
∎ Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
∎ Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
∎ Empowers employees to provide excellent customer service.
∎ Provides immediate assistance to guests as requested.
∎ Serves as a leader in displaying outstanding hospitality skills.
∎ Sets a positive example for guest relations.
∎ Responds to and handles guest problems and complaints.
∎ Ensures employees understand customer service expectations and parameters.
∎ Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
∎ Participates in the development and implementation of corrective action plans to improve guest satisfaction.
∎ Records guest issues in the guest response tracking system

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: April 7, 2020

Company Information:
∎ Grace 21 Smart Hotel
∎ Address : House # 1 & 3, Road # 21, Nikunja-2, Dhaka-1229.
∎ Web : www.hotelgrace21.com
∎ Business : Grace 21 Smart Hotel, an elegant and cozy business boutique hotel with five-star standard services is resided in Nikunja 2, the most attractive business, residential and recreational area of the city.

Category: General Management/Admin