Officer - Operations

Job Description

Title: Officer - Operations

Company Name: VFS Bangladesh Pvt Ltd

Vacancy: 04

Job Location: Chattogram, Dhaka, Sylhet

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Computer skill, Fluent in speaking english, Good communication skills

Job Responsibilities:
∎ Document scrutiny and collection of applications for visa processing.
∎ Handle customer/applicant queries personally or via email, telephone.
∎ Handle cash and bank related transactions if assigned and ensure 100% accuracy.
∎ Record & maintain all application data.
∎ Ensure accurate & timely data entry into the system with zero errors.
∎ Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
∎ Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
∎ Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
∎ Encourage applicants to provide feedback on services provided and their overall experience at the application center.
∎ Ensure that the entire process is completed within the mandated Turn Around Time.
∎ Assist Deputy Manager/Operations Manager in execution of WB Project.
∎ Ensure judicious use of natural resources.
∎ Adhere to the environment health and safety policy/objectives and guidelines of the organization.

Additional Requirements:
∎ Age 22 to 30 years
∎ Both males and females are allowed to apply
∎ Positive behavior
∎ Integrity
∎ Entrepreneurship
∎ Committed

Salary: Tk. 12000 (Monthly)

Compensation & Other Benefits:
∎ Medical allowance, Weekly 2 holidays, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Uniform will be provided by the company.
∎ Snacks/ Diner will be provided by the company for extended working hour.
∎ Incentive/ greeter allowance

Application Deadline: October 31, 2019

Company Information:
∎ VFS Bangladesh Pvt Ltd
∎ Address : Delta Life Tower (4th Floor), Gulshan -2, Dhaka.
∎ Web : www.vfsglobal.com
∎ Business : VFS Global is the world`s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages the administrative and non-judgmental tasks related to visa, passport, identity management and other citizen services for its client governments.

Category: Customer Support/Call Centre