Officer - Operations & Customer Relations
Job Description
Title: Officer - Operations & Customer Relations
Company Name: Swosti Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Graduation / Masters in Business / Commerce / Marketing / Science / Finance / Accounting etc.
Job Context:
∎ Swosti [www.swosti.net] is a leading software development organization, currently focusing on Micro-finance Software applications for different MFIs and Credit Cooperatives in Bangladesh. It is a sister concern of Bdjobs.com Ltd.
∎ Please visit us at: Web: https://swosti.net; Facebook/Swosti.net; YouTube: SwostiWorld to learn more.
∎ This is a focal position representing the company before the outsiders including existing and future clients. You will work with operational activities, product development, customer training and customer queries and liaison between Customer & Software team. You may also require to sell products to prospective clients as & when it is needed.
∎ Job Location: Primarily Dhaka; can be placed anywhere in Bangladesh
Job Responsibilities:
∎ Address customer queries modestly and ensure customer satisfaction at all level.
∎ Explore & meet new customers in existing or new region(s).
∎ Analyze products, competitors' offerings and prepare proposals.
∎ Test products, features and configurations before uploading live
∎ Execute promotional activities through email, social media tool, telephone calls etc.
∎ Respond queries from potential customers and convert into sales activities.
∎ Explain the services and their benefits to customers for maximizing the use of software.
∎ Demonstrate Software product and make presentation to clients.
∎ Sense of discipline and punctuality.
Additional Requirements:
∎ Excellent interpersonal, communication and convincing skill.
∎ Working experience with Wordpress, Graphics Designing Tools, Video Editing, Social Media Tools will be given preference.
∎ Sound Accounting knowledge.
∎ Proficient in MS Word, Excel, Email, Power Point and social media tools.
∎ Must be Enthusiastic, Pro-active, Punctual, Honest and Hard-working.
∎ Ability to work under pressure.
∎ Writing skill especially in English will be an added advantage.
∎ Requirement: You should have your own Laptop and Android Mobile phone.
∎ At least 01 year experience will be an advantage.
Salary: Negotiable
Compensation & Other Benefits:
∎ Yearly two (02) festival bonuses.
∎ Performance based yearly salary revision and profit sharing.
∎ Daily refreshment facility and lunch benefits.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 May 2022
Company Information:
∎ 14 May 2022
∎ Swosti Limited
∎ Business : Since its inception in 2000, bdjobs.com has been acknowledged as the most recognized career portal, training center in Bangladesh. Innovative product, dynamic solution & flexibility are core components of bdjobs brand.
Swosti [www.swosti.net], Mobile Credit Card is an offshoot of Bdjobs.com. Swosti, a mBillionth Award-2014 [http://mbillionth.in/] winning concept deals with automated credit and savings management solution in Bangladesh. Swosti is the First to introduce Mobile Apps based Micro-credit and Savings Management Application for the MFIs and Credit-Cooperatives in Bangladesh.
Category: Customer Support/Call Centre
: Please send your Application along with CV mentioning the position applied for in the subject line to [email protected]
Source: bdjobs.com
Deadline Expired on 30th May 2022
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