Officer/ Executive - Customer Service Department
Job Description
Title: Officer/ Executive - Customer Service Department
Company Name: Zabin Group
Vacancy: 4
Job Location: Dhaka (Uttara)
Employment Status: Full-time
Educational Requirements:
∎ BBA or MBA or Master's degree in any discipline.
Experience Requirements:
∎ 2 to 3 year(s)
Job Responsibilities:
∎ Maintain good communication with customers.
∎ Handle daily sales and issue the PI to customers.
∎ Execute the open orders in timely manner.
∎ Maintain the record of the updated approved layout.
∎ Create the layout according to booking information and get the approval from GMT factory.
∎ Build strong relationships with existing clients and ensure that their needs are met.
∎ Supervise quality control team and make sure all the bulk goods are perfect.
∎ Work with the pertinent team closely avoiding any mistakes in bulk production.
∎ Make sure the bulk goods are produced as per approved samples and A-pages.
∎ Prepare all kinds of samples & QC reports carefully before sending them to overseas office and preserve them.
∎ Investigate customer complaints, verify them with proper record and solve them.
∎ Handle all relevant issues with customers in relation to slow payment/disputes to improve DSO (day sales outstanding).
∎ Communicate and coordinate with internal departments.
∎ Perform any other tasks assigned by the concerned authority.
Additional Requirements:
∎ Must have good writing and speaking ability both in English & Bengali.
∎ At least 2-3 years' working experience in a reputed company.
∎ Must have excellent working knowledge of MS Office and be able to correspond via e-mail.
∎ Have the ability to work for extended hours
∎ Must be very organized, self-motivated and able to work independently under pressure.
∎ Positive attitude to any challenges.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund, Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Other Benefits will be as per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Sep 2023
Company Information:
∎ 5 Sep 2023
∎ Zabin Group
∎ Address : 2/F and 3/F, House-6, Road-1A, Sector-5, Uttara, Dhaka-1230
Category: Customer Support/Call Centre
: Send your CV with your recent Photo to [email protected]
Source: bdjobs.com
Deadline Expired on 30th Sep 2023
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