Officer, Customer Services
Job Description
Title: Officer, Customer Services
Company Name: AG Agro Industries Ltd.
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Customer Support through Phone, E commerce
Job Responsibilities:
∎ Open and maintain customer accounts by recording account information
∎ Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
∎ Recommend potential products or services to management by collecting customer information and analyzing customer needs
∎ Prepare product or service reports by collecting and analyzing customer information
∎ Generate sales leads
∎ Identify and assess customers' needs to achieve satisfaction
∎ Keep records of customer interactions, process customer accounts and file documents
∎ Follow communication procedures, guidelines and policies
∎ Resolve customer complaints via phone, email, mail or social media
∎ Use telephones to reach out to customers and verify account information
∎ Greet customers warmly and ascertain problem or reason for calling
∎ Assist with placement of orders
∎ Advise on company information
∎ Answer questions about warranties or terms of sale
∎ Handle product recalls
∎ Utilize computer technology to handle high call volumes
∎ Compile reports on overall customer satisfaction
∎ Perform any other tasks assigned by the management.
Additional Requirements:
∎ Age at least 23 years
∎ Only females are allowed to apply
∎ Hardworking, Proactive, Self-responsible, ability to work under pressure
∎ Must be a team player
∎ Good knowledge in computer literacy
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company policy
Application Deadline: 19 Nov 2020
Company Information:
∎ 5 Nov 2020
∎ AG Agro Industries Ltd.
∎ Address : Ahsan Tower, 76 Mohakhali C/A, Bir Uttam A.K. Khandakar Road, Dhaka-1213
∎ Web : www.agagro.com
∎ Business : Agro Based Company
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 19th Nov 2020
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