Officer - Customer Care

Job Description

Title: Officer - Customer Care

Company Name: InterCloud Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Job Responsibilities:
∎ Dealing with customers over phone and live chat.
∎ Monitoring the orders received in our E-Commerce portal.
∎ Inbound customer support for customer query regarding products and services.
∎ Outbound customer support for customer orders, deliveries and any complains as well as telemarketing.
∎ Checking the Pop-Up notification E-mails.
∎ Checking & Monitoring order status, whether the order is processing within the lead time and sending notification to the vendors for immediate action.
∎ Maintaining quality service by following organizational standard.
∎ Ensuring that customers are satisfied with services.
∎ Keeping a track of the refund/return issues with vendors.
∎ Any other task assigned as operational requirements.

Additional Requirements:
∎ Age 24 to 28 years
∎ Good command over Microsoft Office (MS Word and MS Excel).
∎ 24/7 Roster Duty

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Weekly 2 holidays, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 19 Nov 2022

Company Information:
∎ 8 Nov 2022
∎ InterCloud Limited
∎ Address : House: Ga-30/G, Pragati Sarani, Shahjadpur, Gulshan-2, Dhaka-1212.
∎ Web : www.novotel-bd.com
∎ Business : International Gateway

Category: Customer Support/Call Centre

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