Officer, Credit Information Center

Job Description

Title: Officer, Credit Information Center

Company Name: Advanced Chemical Industries Limited (ACI)

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Minimum Graduation in discipline

Job Responsibilities:
∎ Update profile of all active credit customers at regular interval.
∎ Obtain 'Balance Confirmation' verbally.
∎ Expedite recovery drive from overdue accounts.
∎ Answer inquiries by clarifying desired information; locating problems and providing information relating to credit balance/overdue balance.
∎ Resolve problems by clarifying issues; exploring answers and alternative solutions; escalating unresolved problems.
∎ Promote additional services i.e. Welcome Note, Invoice Notification, Early Alert, Payment Notification by recognizing opportunities; explaining new features.
∎ Maintain call center database and customer wise history by entering information.

Additional Requirements:
∎ Customer focus
∎ Strong communication & interpersonal skills

Salary: Negotiable

Application Deadline: September 20, 2019

Company Information:
∎ Advanced Chemical Industries Limited (ACI)
∎ Address : ACI Centre, 245 Tejgaon Industrial Area, Dhaka-1208.
∎ Web : www.aci-bd.com
∎ Business : Pharmaceuticals; Agribusiness; Consumer Brands.

Category: Customer Support/Call Centre