Officer, Call Centre

Job Description

Title: Officer, Call Centre

Company Name: Advanced Chemical Industries Limited (ACI)

Vacancy: Not specific

Job Location: Dhaka (Gulshan)

Employment Status: Contractual

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 1 year(s)
∎ Freshers are also encouraged to apply.

Job Context:
∎ ACI Premio Plastics is a new venture of ACI Limited. ACI Premio Plastics is a value-driven company and focused on consumer orientation. We concentrate on improving the quality of life of our consumers through uniqueness and innovation in our product design and utility. We have incorporated the latest technology and best human resources to ensure the quality of products and services. Our major product categories are plastic household and other home appliances. We believe our continuous investment in our ideas and technology will enable us to offer premium solutions to local as well as global consumer markets.
∎ For more information about ACI Premio Plastics, log into: http://www.acipremioplastics.com/

Job Responsibilities:
∎ Manage large amounts of inbound and outbound calls in a timely manner
∎ Follow communication "scripts" when handling different topics
∎ Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
∎ Seize opportunities to upsell products when they arise
∎ Build sustainable relationships and engage customers by taking the extra mile
∎ Keep records of all conversations in our call center database in a comprehensible way
∎ Frequently attend educational seminars to improve knowledge and performance level
∎ Meet personal/team qualitative and quantitative targets

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 19 Nov 2021

Company Information:
∎ 8 Nov 2021
∎ Advanced Chemical Industries Limited (ACI)
∎ Address : ACI Centre, 245 Tejgaon Industrial Area, Dhaka-1208.
∎ Web : www.aci-bd.com
∎ Business : Pharmaceuticals; Agribusiness; Consumer Brands.

Category: Customer Support/Call Centre

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