Officer - Call Center
Job Description
Title: Officer - Call Center
Company Name: Trust Islami Life Insurance Limited
Vacancy: 02
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 1 to 2 year(s)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Will have to answer inbound and outbound calls from customers who want to know about our services. To provide suitable information to the customer.
∎ Good interpersonal, analytical skill, problem solving, leadership skill as well as organizational skills. Must have to multiple tasking ability
∎ Maintaining the relationship between company and customers and Maintaining a strong relationship with respective and potential existing & new clients
∎ Offering high quality customer service in a professional manner.
∎ Giving accurate feedback of queries over phone.
∎ Keep records of calls and note useful information.
∎ Management and resolve customer complaints.
∎ Identify and escalate issues to supervisors.
∎ Provide product and service information to customers.
∎ Analyzing existing tasks, conventions, and processes, and making arrangements for development.
∎ Any other responsibilities assigned by the Management
Additional Requirements:
∎ Age 18 to 24 years
∎ Only females are allowed to apply
∎ Proper pronunciation in Bengali.
∎ Good knowledge of relevant computer programs and telephone systems.
∎ Excellent communication and interpersonal skills.
∎ Cool-tempered and able to handle rejection.
∎ Outstanding negotiation skills with the ability to resolve issues and address complaints.
∎ N. B. Educational qualification can be considered upon experience status.
Salary: Tk. 10320 (Monthly)
Compensation & Other Benefits:
∎ Provident fund, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Nov 2021
Company Information:
∎ 2 Nov 2021
∎ Trust Islami Life Insurance Limited
∎ Address : Paltan China Town (17th Floor- West Tower)
67/1, Naya Paltan, (VIP Road), Dhaka-1000
∎ Web : https://www.trustislamilife.com/
∎ Business : TRUST Islami Life Insurance Limited established mainly through the initiative of a few enthusiastic entrepreneurs of the Country with the vision of collective effort to bring the Bangladeshi citizens in different professions under the Life Insurance coverage. Even more, the Bangladeshi wage earners are also included in the main stream products and insurance coverage called Manpower Insurance.
Category: Customer Support/Call Centre
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