Job Description
Title: Monitoring Officer
Company Name: Walton Hi-Tech Industries PLC.
Vacancy: 01
Age: 30 to 35 years
Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):Manufacturing (Light Engineering and Heavy Industry), Computer Hardware/Network Companies, Electronic Equipment/Home Appliances, Group of Companies
Published: 13 Nov 2024
Education:
∎ Graduation in any discipline from a reputed university.
Requirements:
Additional Requirements:
∎ Age 30 to 35 years
∎ Must be proficient in MS Office suite.
∎ Strong technical knowledge.
∎ Strong leadership quality.
∎ Excellent communication and interpersonal skills.
∎ Ability to plan strategically in critical situation.
∎ Positive attitude and result oriented.
∎ Strong networking and management abilities.
∎ Must be proficient in MS Office suite.
∎ Strong technical knowledge.
∎ Strong leadership quality.
∎ Excellent communication and interpersonal skills.
∎ Ability to plan strategically in critical situation.
∎ Positive attitude and result oriented.
∎ Strong networking and management abilities.
Responsibilities & Context:
∎ Monitor the overall activities of concerned zonal service points and take regular follow-ups to ensure the best productivity and the fastest possible service through the branch managers to secure a better customer experience.
∎ Monitor continuously to find out the development scopes of branch operations and fieldwork with proper data and reports.
∎ Monitor the pending works of service points and take necessary initiatives through branch managers to get the best possible output to achieve better customer satisfaction through the committed TAT.
∎ Visit the service points regularly according to the schedule and instructions of the HOD.
∎ Perform the task of establishing new service points, extension and reallocation of space, interior and other installation, IT support, etc. with direct supervision and coordination of the core team.
∎ Monitor overall discipline in-service points among all employees according to company rules and regulations.
∎ Perform regular HR-related tasks (attendance, leave, etc) and provide necessary approval/recommendation for service points operation.
∎ Monitor and ensure that policies and instructions are being followed by all employees and properly implemented by branch managers.
∎ Monitor the activities of service points accounts & inventory, and make sure that concern officers are performing their duties as per JD.
∎ Monitor cash book, scroll sheet, bill book issue, excess cash handling, fixed loans for service experts, tools bag/tools, etc.
∎ Monitor customer care executives’ activities like receiving, delivery, software updates, behaviors toward customers, and proper grooming according to the instructions of the CRS department.
∎ Maintain effective communication with concerned sales & marketing officers, channel partners, landlords, and other local stakeholders.
∎ Monitor all licenses, deeds, documents, and legal issues and update all points with effective correspondence from local/concerned authorities.
∎ Monitor the overall activities of concerned zonal service points and take regular follow-ups to ensure the best productivity and the fastest possible service through the branch managers to secure a better customer experience.
∎ Monitor continuously to find out the development scopes of branch operations and fieldwork with proper data and reports.
∎ Monitor the pending works of service points and take necessary initiatives through branch managers to get the best possible output to achieve better customer satisfaction through the committed TAT.
∎ Visit the service points regularly according to the schedule and instructions of the HOD.
∎ Perform the task of establishing new service points, extension and reallocation of space, interior and other installation, IT support, etc. with direct supervision and coordination of the core team.
∎ Monitor overall discipline in-service points among all employees according to company rules and regulations.
∎ Perform regular HR-related tasks (attendance, leave, etc) and provide necessary approval/recommendation for service points operation.
∎ Monitor and ensure that policies and instructions are being followed by all employees and properly implemented by branch managers.
∎ Monitor the activities of service points accounts & inventory, and make sure that concern officers are performing their duties as per JD.
∎ Monitor cash book, scroll sheet, bill book issue, excess cash handling, fixed loans for service experts, tools bag/tools, etc.
∎ Monitor customer care executives’ activities like receiving, delivery, software updates, behaviors toward customers, and proper grooming according to the instructions of the CRS department.
∎ Maintain effective communication with concerned sales & marketing officers, channel partners, landlords, and other local stakeholders.
∎ Monitor all licenses, deeds, documents, and legal issues and update all points with effective correspondence from local/concerned authorities.
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Medical allowance, Performance bonus, Profit share, Provident fund, Insurance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ Walton Hi-Tech Industries PLC.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 20 Nov 2024
Category: General Management/Admin
