Job Description
Title: Medical Call Centre Representative
Company Name: Scholastica Limited
Vacancy: 2
Location: Dhaka (Baridhara J Block)
Salary: Negotiable
Published: 31 Dec 2024
Education:
∎ Bachelor of Science (Pass)
Requirements:
Additional Requirements:
∎ Excellent communication and active listening skills.
∎ Knowledge of medical terminology and healthcare processes is a plus.
∎ Ability to handle stressful situations and multitask efficiently.
∎ Strong problem-solving and organizational skills.
∎ Excellent communication and active listening skills.
∎ Knowledge of medical terminology and healthcare processes is a plus.
∎ Ability to handle stressful situations and multitask efficiently.
∎ Strong problem-solving and organizational skills.
Responsibilities & Context:
∎ Answer incoming calls and respond to patient inquiries regarding appointments, medical services, etc.
∎ Schedule, reschedule, and confirm patient appointments with healthcare providers.
∎ Provide accurate information about medical procedures, and pre-appointment requirements.
∎ Assist patients with prescription refill requests and direct medical concerns to appropriate healthcare professionals.
∎ Maintain patient confidentiality and ensure compliance with healthcare privacy regulations.
∎ Document call details, patient information, and follow-up actions accurately in the system.
∎ Escalate complex issues to the relevant department or supervisor.
∎ Handle emergency and non-emergency calls with professionalism and empathy.
∎ Answer incoming calls and respond to patient inquiries regarding appointments, medical services, etc.
∎ Schedule, reschedule, and confirm patient appointments with healthcare providers.
∎ Provide accurate information about medical procedures, and pre-appointment requirements.
∎ Assist patients with prescription refill requests and direct medical concerns to appropriate healthcare professionals.
∎ Maintain patient confidentiality and ensure compliance with healthcare privacy regulations.
∎ Document call details, patient information, and follow-up actions accurately in the system.
∎ Escalate complex issues to the relevant department or supervisor.
∎ Handle emergency and non-emergency calls with professionalism and empathy.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Baridhara J Block)
Company Information:
∎ Scholastica Limited
∎ House - 3/D, Road - 2/A, Block - J, Baridhara, Dhaka-1212
∎ Ascent Group ascribes value to every precious moment of life. Ascent incomparable commitment to knowledge, Retail, Spaces, Services and Information Technology imparts with a sense of fulfillment, accomplishment and freedom. Ascent Group makes a commitment beyond the market. This broader commitment has led to the creation of unique business models that synergize long-term shareholder-value enhancement with execution of larger social responsibilities.
Core business: Education, Real Estate, Interior Design, IT, Printing, Transport, Professional Training, Retail store, F&B
Address::
∎ House - 3/D, Road - 2/A, Block - J, Baridhara, Dhaka-1212
∎ Ascent Group ascribes value to every precious moment of life. Ascent incomparable commitment to knowledge, Retail, Spaces, Services and Information Technology imparts with a sense of fulfillment, accomplishment and freedom. Ascent Group makes a commitment beyond the market. This broader commitment has led to the creation of unique business models that synergize long-term shareholder-value enhancement with execution of larger social responsibilities. Core business: Education, Real Estate, Interior Design, IT, Printing, Transport, Professional Training, Retail store, F&B
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 14 Jan 2025
Category: Medical/Pharma
