Manager/Asst. Manager (Service)
Job Description
Title: Manager/Asst. Manager (Service)
Company Name: Electra International
Vacancy: Not specific
Job Location: Dhaka (Tejgaon, Tejgaon Industrial Area)
Employment Status: Full-time
Educational Requirements:
∎ Masters degree in any discipline, Bachelor degree in any discipline
∎ Skills Required: Administration, Marketing and Operation
Experience Requirements:
∎ 8 to 10 year(s)
Job Responsibilities:
∎ Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
∎ Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
∎ Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
∎ Setting up and maintaining a service desk and evaluating its efficiency.
∎ Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
∎ Monitoring department issues and client complaints to create methods to lessen recurring issues.
∎ Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
∎ Maintaining strong relationships with manufacturers, dealers, and sales representatives.
∎ Helping to train new employees in company procedures.
∎ Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
∎ Oversee and guide all activities of the Service team.
∎ Coordinate SLA creations. (through Interaction with the business team).
∎ Ensure team follows best practices and maintain service level agreements.
∎ Monitors department issues and client complaints.
∎ Develop problem management and service improvement plans.
∎ Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services.
∎ Offer customer service.
∎ Maintain customer relationships.
Additional Requirements:
∎ Age 32 to 38 years
∎ Only males are allowed to apply
∎ Previous sales and management experience may be advantageous.
∎ Strong industry knowledge.
∎ Excellent leadership, communication, sales, and customer service skills.
∎ Computer literacy and good organizational skills.
∎ Strong creative thinking and problem-solving skills.
∎ The ability to work under pressure and handle stress.
Salary:
∎ Negotiable
∎ As Per Company Policy.
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Jun 2022
Company Information:
∎ 11 Jun 2022
∎ Electra International
∎ Address : Tropical Mollah Tower ( 6th Floor), 15/1-15/4, Progati Sarani, Middle Badda, Dhaka-1212
∎ Web : http://www.electrabd.com/
∎ Business : Electra International, we are a leading consumer electronic (CE) business company for 30 years.it has other sister organizations like: 1. Federal Securities & Investment Ltd. 2. Electra International Ltd. 3. M/S Electra International 4. M/S. Kashmir Chemical Company 5. M/S. Sazawa Brothers 6. M/S. Electra Mobile 7. M/S. Electra Furniture 8. M/S. Jalshiry Dairy Firm & Fisheries.
Category: General Management/Admin
: We are looking for a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.To be successful as a service manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers and third-party vendors.
Source: bdjobs.com
Deadline Expired on 30th Jun 2022
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