Manager - Customer Service
Job Description
Title: Manager - Customer Service
Company Name: Sanmar Properties Ltd.
Vacancy: 1
Job Location: Chattogram
Employment Status: Full-time
Educational Requirements:
∎ Masters degree in any discipline
Job Responsibilities:
∎ Manage customer service team and optimize customer satisfaction.
∎ Prepare documentation like Allotment Letters, Corporate Agreements, Undertakings, Certificates, MOUs, Tripartite Agreements (TPAs) for home loan finance, Tenancy Agreements and related correspondence with clients.
∎ Support revenue team for payment collection.
∎ Handle demanding clients in a polite way yet asserting company's point of view and interest
∎ Attend to all customer complaints & queries and provide feedback in a prompt manner.
∎ Resolve all possible issues with land owners and clients in an amicable and acceptable manner.
∎ Conduct coordination meetings with Sales, Engineering, Design, Legal and Accounts Departments as and when necessary
∎ Review and update Application Form, Sale Agreement, Allotment letter, Modification Forms, Possession Handover Documents based on Real Estate Act and latest Govt. regulation.
∎ Maintain good liaison with banks and financial institutions for securing clients home loan and conduct Tripartite Agreement negotiation.
∎ Maintain regular communication with land owners, clients and advice project progress status and attend to any of their requirements.
∎ Maintain communication with Lawyers for time to time for vetting of Deeds, Clauses, legal replies, etc.
∎ Handle all modification requests put forward by Land owners and Clients and monitor Modification Work
∎ Handle all project handover formalities and procedures with land owners and clients with support and co-ordination support from ESM & Engineering department.
∎ Monitor post-handover maintenance of projects.
∎ Serve Allotment Cancellation Notice with prior consultation with Sales and Legal Dept. and counselling client for avoiding such cancellation.
Additional Requirements:
∎ Age at most 40 years
∎ Only males are allowed to apply
∎ Minimum 10 year(s) experience of working in similar position for any reputed real estate builder in Bangladesh.
∎ Excellent communication skill in written and spoken English.
∎ Sound knowledge of Real Estate legal documentation and various laws and statutes relating to Real Estate sale/purchase, allotment/ cancellation of allotment and property rental.
∎ Highly customer focused, pleasant and amiable in dealing with land owners and clients.
∎ Able to independently handle land owners' and customer issues and resolve these fully protecting the company's interest.
∎ Confident, hardworking, ambitious, ready and willing to work for extra hours to meet deadlines.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company policy.
Application Deadline: 6 Oct 2020
Company Information:
∎ 6 Sep 2020
∎ Sanmar Properties Ltd.
∎ Address : Sanmar Ocean City (7th Floor), 997, CDA Avenue, East Nasirabad, Chittagong-4000; Dhaka Office: Landmark Tower (2nd floor), 12-14 North Avenue, Gulshan -02; Dhaka
∎ Web : www.mysanmar.com
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 6th Oct 2020
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