Manager, Customer Service, E-Commerce
Job Description
Title: Manager, Customer Service, E-Commerce
Company Name: Aarong
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ BA/BBA in Management, MIS, Marketing or equivalent
Experience Requirements:
∎ 5 to 7 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service
Job Responsibilities:
∎ Coordinate customer queries from all channels including call centre, social media, e-mail and ensure resolution of issues.
∎ Manage all third party customer service contracts and ensure they are regularly meeting standards.
∎ Directly handle complex customer issues and coordinate resolution.
∎ Ensure customer service tickets are resolved in a timely manner.
∎ Develop customer satisfaction goals and deploy plans to implement targets.
∎ Plan for increase in resources to handle peak sales periods including designing onboarding and training modules.
∎ Responsible for creating and maintaining standardised communication on all channels.
∎ Responsible for regularly developing and updating the FAQ list and ensuring all third parties are informed regarding updates.
∎ Maintain accurate records and documentation of all customer service activities and discussions.
∎ Assess service statistics and prepare detailed reports on findings.
Salary: Negotiable
Compensation & Other Benefits:
∎ Performance bonus, Provident fund, Insurance, Gratuity
∎ Festival Bonus: 2
Application Deadline: July 9, 2020
Company Information:
∎ Aarong
∎ Address : Aarong Centre, 346, Tejgaon (I/A), Dhaka-1208
∎ Web : www.aarong.com
∎ Business : Aarong is one of the largest social enterprises of BRAC established in 1978 as retail chain that is making a significant contribution to the local economy through the creation of market linkage, entrepreneurs and employment opportunities. Aarong offers a fair price to the rural suppliers and artisans while introducing the products to urban markets where both demand and consumers` willingness to pay the highest. Today, Aarong has transformed into a high surplus generating enterprise, operating as one of the largest lifestyle retailers in Bangladesh. We are proud to be an equal opportunity employer and will do everything possible to ensure that those who are suitable to work within our values and beliefs are recruited to work for us.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 9th Jul 2020
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