Job Description
Title: Manager, Customer Care Services
Company Name: BRB Hospitals Limited
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's degree in Business Administration, Healthcare Management, or a related field. A master's degree will be advantageous.
Experience Requirements:
∎ 10 to 12 year(s)
Job Responsibilities:
∎ Supervise and lead the hospital admissions and front desk operations, ensuring smooth functioning and exceptional service delivery.
∎ Oversee duty managers' work, ensuring adherence to protocols and efficient handling of day-to-day activities.
∎ Manage and enhance floor customer care services, ensuring a positive experience for both in-patient (IPD) and out-patient (OPD) visitors.
∎ Collect feedback from patients and their attendants to address concerns, suggestions, and requirements promptly.
∎ Develop and implement strategies to improve customer care experiences and satisfaction levels.
∎ Train, mentor, and motivate staff to deliver high-quality customer service.
∎ Collaborate with other departments to streamline processes and resolve customer care-related issues effectively.
Additional Requirements:
∎ Age 40 to 45 years
∎ Only males are allowed to apply
∎ Minimum of 10-12 years of experience in customer service management, preferably in a hospital/healthcare setting.
∎ Proven track record in supervising admission processes, front desk operations, and customer care services.
∎ Experience in collecting and analyzing customer feedback to improve service quality.
∎ Exceptional leadership and managerial skills.
∎ Excellent communication and interpersonal abilities.
∎ Strong problem-solving and decision-making capabilities.
∎ Customer-focused mindset with a passion for delivering exceptional service.
∎ Proficiency in MS Office and relevant customer service software
Salary: Negotiable
Compensation & Other Benefits:
∎ As per hospital policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 27 Dec 2023
Company Information:
∎ 20 Dec 2023
∎ BRB Hospitals Limited
∎ Address : 77/A, West Panthapath, East Rajabaza, Dhaka.
Category: Medical/Pharma
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