Manager- Customer Care
Job Description
Title: Manager- Customer Care
Company Name: Ranks Motors Workshop Limited
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor in Mechanical Engineering with MBA Marketing
∎ Training: AutoCAD
Experience Requirements:
∎ 13 to 15 year(s)
Job Responsibilities:
∎ RCA of customer concerns, strategic action planning and on-ground implementation
∎ Plan Improvement in CSI scores, bringing in delight culture
∎ Implementation of digital initiatives to better customer experience and sustain it
∎ Ensure repair manual SOP implementation, capability building of distributor manpower
∎ Pilot dealership revenue improvement plan and monitor on-ground progress
∎ Put strategy in place to improve customer retention, roll-out AMC’s
∎ Track & monitor business plan actuals vs achievement, action plan for shortfalls
∎ Plan & execute - Service camps, customer focus groups,
∎ Capture customer feedbacks on product concerns and report to HO
∎ Conduct Warranty process audits, action planning with timeline for process improvements
∎ Plan manpower training in-line with new product launches and skill enhancements
∎ Track & monitor progress for process parameters like TEA, CEA, SDD, QG, RR
Additional Requirements:
∎ Age at most 40 years
∎ Both males and females are allowed to apply
∎ The applicant should have relevant experience in Customer support, technical support, improving customer experience
∎ The applicant should have experience in following business area(s): Automobiles (PV & CV)
∎ Preferred experience in Personal & Commercial range of vehicles
∎ Communication skills, MS office
∎ Willing to travel
∎ Product knowledge
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Medical allowance, Weekly 2 holidays
∎ Other benefits as per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 13 May 2022
Company Information:
∎ 30 Apr 2022
∎ Ranks Motors Workshop Limited
Category: Engineer/Architect
Source: bdjobs.com
Deadline Expired on 13th May 2022
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