Manager, Customer Care
Job Description
Title: Manager, Customer Care
Company Name: Popular Medical College Hospital
Vacancy: Not specific
Job Location: Dhaka (Dhanmondi)
Employment Status: Full-time
Educational Requirements:
∎ Masters degree and HRM any discipline from recognized University.
Experience Requirements:
∎ At least 5 year(s)
Job Responsibilities:
∎ To be fully oriented with the hospital philosophy, goal, rules and regulations.
∎ To inspire, counsel, convince and provide information to patients regarding all kinds of facilities like package, procedure, charges and consultants provided by the organization.
∎ To handle the complaints of the customers and troubleshoot any untoward incidents occurring in the hospital.
∎ To organize Medical Board Meeting, handle death cases including "Brought in dead" and ensure ambulance services when required.
∎ To attend to any VIP/ VVIP patients or their visitors, to ensure that they are well looked after.
∎ Solve any problem of patient by help of concern department.
∎ Speaking publicly at interviews, press conferences and presentations.
∎ Providing clients with information about new promotional opportunities and current PR campaigns progress.
∎ To perform any other duty assigned by the supervisor from time to time.
Additional Requirements:
∎ Age 30 to 40 years
∎ Only males are allowed to apply
∎ Must have 5-10 years experience in Diagnostic or Hospital related specific job.
∎ Must have good communication skill.
∎ Flexible of taking any kind of responsibility.
Salary: Negotiable
Compensation & Other Benefits:
∎ Festival Bonus: 02 (Yearly) as per company Policy.
∎ Yearly Increment as per company Policy.
∎ Medical as per company Policy.
Application Deadline: December 31, 2019
Company Information:
∎ Popular Medical College Hospital
Category: Customer Support/Call Centre
Read Before Apply: Please do read the Job description very carefully before submit the application.
Source: bdjobs.com
Deadline Expired on 31st Dec 2019
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