Manager (Customer Care)

Job Description

Title: Manager (Customer Care)

Company Name: Elham Group

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Ba/BBA or MA/MBA

Experience Requirements:
∎ 3 to 6 year(s)

Job Responsibilities:
∎ Supervise day-to-day operations in the customer service department.
∎ Respond to customer service issues in a timely manner.
∎ Create effective customer service procedures, policies, and standards.
∎ Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
∎ Implement an effective customer loyalty program.
∎ Maintain accurate records and document all customer service activities and discussions.
∎ Assess service statistics and prepare detailed reports on your findings.
∎ Hire and train new customer service agents.
∎ Manage the approved budget of the customer service department.
∎ Stay informed on the latest industry techniques and methods

Additional Requirements:
∎ Age 30 to 35 years
∎ E-Commerce
∎ Customer Care

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Online Job Posting.

Application Deadline: 9 Feb 2022

Company Information:
∎ 10 Jan 2022
∎ Elham Group
∎ Address : 45, Shah Makhdum Avenue, Sector 12, Uttara, Dhaka-1230

Category: Customer Support/Call Centre

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