Manager (Customer Care)
Job Description
Title: Manager (Customer Care)
Company Name: Elham Group
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Ba/BBA or MA/MBA
Experience Requirements:
∎ 3 to 6 year(s)
Job Responsibilities:
∎ Supervise day-to-day operations in the customer service department.
∎ Respond to customer service issues in a timely manner.
∎ Create effective customer service procedures, policies, and standards.
∎ Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
∎ Implement an effective customer loyalty program.
∎ Maintain accurate records and document all customer service activities and discussions.
∎ Assess service statistics and prepare detailed reports on your findings.
∎ Hire and train new customer service agents.
∎ Manage the approved budget of the customer service department.
∎ Stay informed on the latest industry techniques and methods
Additional Requirements:
∎ Age 30 to 35 years
∎ E-Commerce
∎ Customer Care
Salary: Negotiable
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 9 Feb 2022
Company Information:
∎ 10 Jan 2022
∎ Elham Group
∎ Address : 45, Shah Makhdum Avenue, Sector 12, Uttara, Dhaka-1230
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 9th Feb 2022
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