Job Description
Title: Management Trainee Officer, Customer Experience
Company Name: Edison Real Estate Limited
Vacancy: 01
Location: Dhaka (Tejgaon)
Maximum Salary: Negotiable
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Real Estate, Developer
Published: 2 Mar 2025
Education:
∎ Bachelor/Honors
Requirements:
Responsibilities & Context:
∎ Analyze customer behavior and satisfaction across the entire customer lifecycle, designing processes to capture and input relevant data.
∎ Identify key areas affecting customer satisfaction and suggest improvements based on data analysis.
∎ Formulate and review policies and processes related to customer experience to ensure organizational efficiency and satisfaction.
∎ Prepare business requirement documents to automate customer experience-related information.
∎ Support planning by providing necessary data on customer modifications and selection timelines in collaboration with CE and PMO.
∎ Track the implementation of modifications and selection-related activities, escalating issues when necessary, and reporting performance to management.
∎ Formulate and review policies and processes related to customer experience to ensure both organizational efficiency and high customer satisfaction.
Skills & Expertise:
Employment Status: Full Time
Job Location: Dhaka (Tejgaon)
Company Information:
∎ Edison Real Estate Limited
∎ Rangs Babylonia, Level - 9, 246 Bir Uttam Mir Shawkat Road,
Tejgaon I/A, Dhaka-1208.
Address::
∎ Rangs Babylonia, Level - 9, 246 Bir Uttam Mir Shawkat Road,
Tejgaon I/A, Dhaka-1208.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 1 Apr 2025
Category: Customer Support/Call Centre
