Job Description
Title: Junior Officer - Customer Care
Company Name: Scholastica Limited
Vacancy: 2
Location: Dhaka (Baridhara J Block)
Salary: Negotiable
Published: 15 Jan 2025
Education:
∎ Bachelor of Business Administration (BBA)
Requirements:
Additional Requirements:
∎ Strong communication skills in both English and Bangla.
∎ Prior experience or education in marketing is a plus.
∎ Proficiency in using messaging platforms and email communication tools.
∎ Detail-oriented and organized in managing patient outreach.
∎ Empathetic and customer-focused mindset.
∎ Ability to work in a team environment and manage time effectively.
∎ Strong communication skills in both English and Bangla.
∎ Prior experience or education in marketing is a plus.
∎ Proficiency in using messaging platforms and email communication tools.
∎ Detail-oriented and organized in managing patient outreach.
∎ Empathetic and customer-focused mindset.
∎ Ability to work in a team environment and manage time effectively.
Responsibilities & Context:
∎ Reach out to patients via WhatsApp and email to assist in scheduling follow-up appointments.
∎ Clearly communicate follow-up care requirements to patients to ensure they are well-informed.
∎ Maintain a professional and empathetic approach while interacting with patients.
∎ Collaborate with the internal team to address any patient-related concerns or queries promptly.
∎ Reach out to patients via WhatsApp and email to assist in scheduling follow-up appointments.
∎ Clearly communicate follow-up care requirements to patients to ensure they are well-informed.
∎ Maintain a professional and empathetic approach while interacting with patients.
∎ Collaborate with the internal team to address any patient-related concerns or queries promptly.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Baridhara J Block)
Company Information:
∎ Scholastica Limited
∎ House - 3/D, Road - 2/A, Block - J, Baridhara, Dhaka-1212
∎ Ascent Group ascribes value to every precious moment of life. Ascent incomparable commitment to knowledge, Retail, Spaces, Services and Information Technology imparts with a sense of fulfillment, accomplishment and freedom. Ascent Group makes a commitment beyond the market. This broader commitment has led to the creation of unique business models that synergize long-term shareholder-value enhancement with execution of larger social responsibilities.
Core business: Education, Real Estate, Interior Design, IT, Printing, Transport, Professional Training, Retail store, F&B
Address::
∎ House - 3/D, Road - 2/A, Block - J, Baridhara, Dhaka-1212
∎ Ascent Group ascribes value to every precious moment of life. Ascent incomparable commitment to knowledge, Retail, Spaces, Services and Information Technology imparts with a sense of fulfillment, accomplishment and freedom. Ascent Group makes a commitment beyond the market. This broader commitment has led to the creation of unique business models that synergize long-term shareholder-value enhancement with execution of larger social responsibilities. Core business: Education, Real Estate, Interior Design, IT, Printing, Transport, Professional Training, Retail store, F&B
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Jan 2025
Category: Customer Support/Call Centre
