Job Description
Title: Junior Executive, Support Admin
Company Name: Online Tech Academy
Vacancy: --
Location: Dhaka (Kuril)
Salary: Tk. 15000 - 20000 (Monthly)
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Software Company, IT Enabled Service, E-commerce, Educational Technology (Edtech) Startup
Published: 25 Sep 2024
Education:
∎ A graduate degree from a reputable university with a good academic background.
∎ 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐫𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:
Requirements:
Additional Requirements:
∎ Professional Qualifications:
∎ Technical knowledge of Facebook Pages, Business Manager, Ad Manager, Ad Accounts, and payment methods will be given preference.
∎ We also provide training based on these skills.
∎ Expertise in using Discord.
∎ Excellent communication and interpersonal skills, with the ability to handle challenging situations with patience and professionalism.
∎ Good organizational and time management skills.
∎ Ability to handle confidential information with care.
∎ Good team player with strong interpersonal skills.
∎ Must have a willingness to learn and grow.
Responsibilities & Context:
∎ Respond to client queries promptly and professionally via email, chat, phone, Discord, and Facebook groups.
∎ Identify problems and implement solutions to guarantee client satisfaction
∎ Maintain and update support documentation, FAQs, and other resources to assist clients.
∎ Attend regular meetings with clients who visit the office, systematically addressing and resolving their issues.
∎ Develop new support materials as needed with the concern of seniors to address new trends and common issues clients face.
∎ Report to the supervisor and collaborate with other team members and departments.
∎ Perform daily assigned tasks and report to the supervisor as per the instruction.
∎ 𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰:
∎ Online Tech Academy (OTA) is an EdTech company focusing on creating new digital businesses and helping entrepreneurs. Currently, we are serving more than 12000+ entrepreneurs all over the country. We are looking for smart, hard-working, and self-driven individuals to support our growth and vision.
∎ At Online Tech Academy (OTA), the goal is clear: redefine education and tackle unemployment by empowering digital entrepreneurs. Thousands have transformed their lives through our support, and they are joining our vibrant community to build successful online businesses. With OTA, individuals find the resources and guidance needed to turn dreams into reality, shaping a brighter future in the digital economy.
∎ 𝐉𝐨𝐛 𝐂𝐨𝐧𝐭𝐞𝐱𝐭:
∎ We're looking for a proactive Support Admin to join our team. The ideal candidate will handle client inquiries, deliver outstanding customer service, and support our entrepreneurs in their success. This role is essential for upholding our high service standards.
∎ 𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧:
∎ Respond to client queries promptly and professionally via email, chat, phone, Discord, and Facebook groups.
∎ Identify problems and implement solutions to guarantee client satisfaction
∎ Maintain and update support documentation, FAQs, and other resources to assist clients.
∎ Attend regular meetings with clients who visit the office, systematically addressing and resolving their issues.
∎ Develop new support materials as needed with the concern of seniors to address new trends and common issues clients face.
∎ Report to the supervisor and collaborate with other team members and departments.
∎ Perform daily assigned tasks and report to the supervisor as per the instruction.
Compensation & Other Benefits:
∎ Annual Increment (After Probation/Eligibility)
∎ 2 Times Yearly Festival Bonus
∎ Performance Bonus
∎ Annual Tour
∎ Best Employment Remuneration (Quarterly & Annually)
∎ Birthday Celebration Remuneration and leave Honeymoon Package For Newly Weds.
∎ Financial contribution for first childbirth
∎ Partial Subsidized Lunch and (Free) Afternoon Snacks with unlimited Tea and coffee
∎ Mobile bill allowance (Only Entitled)
∎ Unlimited access to reading books
∎ Useful Corporate health card
∎ Gym facilities
∎ Relaxing zones
∎ All Government holidays as per company policy
∎ An environment that fosters accelerated growth and training.
∎ Annual Increment (After Probation/Eligibility)
∎ 2 Times Yearly Festival Bonus
∎ Performance Bonus
∎ Annual Tour
∎ Best Employment Remuneration (Quarterly & Annually)
∎ Birthday Celebration Remuneration and leave Honeymoon Package For Newly Weds.
∎ Financial contribution for first childbirth
∎ Partial Subsidized Lunch and (Free) Afternoon Snacks with unlimited Tea and coffee
∎ Mobile bill allowance (Only Entitled)
∎ Unlimited access to reading books
∎ Useful Corporate health card
∎ Gym facilities
∎ Relaxing zones
∎ All Government holidays as per company policy
∎ An environment that fosters accelerated growth and training.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Kuril)
Company Information:
∎ Online Tech Academy
∎ SAR Bhaban, Ka- 78, Pragati Sarani Main Road, Dhaka.
∎ Online Tech Academy (OTA) is an EdTech company focusing on creating new digital businesses and helping entrepreneurs. Currently, we are serving more than 4,000 entrepreneurs all over the country. To support our growth and vision, we are looking for smart, hard-working and self-driven individuals.
OTA has a mission to redefine the education system and solve the unemployment problem by creating and helping digital entrepreneurs build successful online businesses. For that purpose, OTA started Our Journey in 2018. Over the years, thousands of people have changed their lives through the most profitable businesses. They love creating their dream business by joining our mastermind community.
Address::
∎ SAR Bhaban, Ka- 78, Pragati Sarani Main Road, Dhaka.
∎ Online Tech Academy (OTA) is an EdTech company focusing on creating new digital businesses and helping entrepreneurs. Currently, we are serving more than 4,000 entrepreneurs all over the country. To support our growth and vision, we are looking for smart, hard-working and self-driven individuals.OTA has a mission to redefine the education system and solve the unemployment problem by creating and helping digital entrepreneurs build successful online businesses. For that purpose, OTA started Our Journey in 2018. Over the years, thousands of people have changed their lives through the most profitable businesses. They love creating their dream business by joining our mastermind community.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 25 Oct 2024
Category: General Management/Admin
