Job Description
Title: Junior Executive, Patient Relations/Medical Records/Billing
Company Name: Ispahani Islamia Eye Institute & Hospital
Vacancy: 02
Location: Dhaka (Old Dhaka)
Salary: Tk. 18000 - 20000 (Monthly)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Hospital
Published: 3 Jun 2025
Education:
∎ HSC
Requirements:
Additional Requirements:
∎ HSC passed in any discipline.
∎ MLOP Preferable
∎ Relevant working experience in any healthcare organization.
∎ Basic Computer knowledge.
∎ Demonstrates a personal interest in the health and well-being of others.
∎ Has good physical strength and stamina.
∎ Excellent Communication (error-free, accent-free verbal and written with good body language) skills.
∎ HSC passed in any discipline.
∎ MLOP Preferable
∎ Relevant working experience in any healthcare organization.
∎ Basic Computer knowledge.
∎ Demonstrates a personal interest in the health and well-being of others.
∎ Has good physical strength and stamina.
∎ Excellent Communication (error-free, accent-free verbal and written with good body language) skills.
Responsibilities & Context:
∎ Greet patients and provide proper information about services and its process.
∎ Screen new, review, out refer, emergency and child patients and send them to right directions.
∎ In case of emergency and vulnerable patients, send them directly to the ticket counter and ensure prior services as per discussions with the in-charges of concerned departments.
∎ Distribute the registration form & help them to fill-up, accordingly refer to the concerned ticket counter.
∎ Make patient file properly and computerize the information in hospital software for future reference.
∎ Divide patients into groups for registration then announce the patient’s name & serial number through microphone in order to take them to the optometrist’s room.
∎ Ensure the doctors’ nameplate on the door, cleanliness of the doctors’ room having appliances, amenities etc.
∎ Place the patients’ file into the concerned optometrists’ and doctors’ timely.
∎ Persuade the prescriptions about medicine, optic glass and next appointment to the patient.
∎ In case of surgery, test, admission or any complications patients are sent along with their files to the counsellor room for counselings.
∎ In case of emergency health condition of patient or attendant inform to the In-charge and assist to provide emergency services.
∎ Playing different services related and awareness audio clip recorder time to time in OPD premises.
∎ Bring patient to subspecialty department, test room, operation theater, ward, DCS (Day Care Surgery) as required.
∎ Ensure security and safety each medical appliance, power supply switch, keys and others relevant during the time of leaving office. Medical Records
∎ List down all POPD appointment patient MR number in the tracer card, retrieving and pulling all listed file from shelf.
∎ Receive information from different departments by phone call and send file as soon as possible by retrieving.
∎ Emphasize on emergency and vulnerable patients’ files for prompt services.
∎ After seeing the patient, MRD staff collect all department’s out file from different departments.
∎ Maintain a register book manually and keep all document for all new and old files and put in the rack in different location.
∎ Special care and preservation in case of VIP patient’s, police case and death patient file.
∎ Deliver the files as needed i.e.: audit, education, research and development purpose, issuing different kind of certificate and police case.
∎ Prepare different kinds of reports for the management, documentation, record keeping as when needed.
∎ Maintain confidentiality and integrity of records. Only authorized and designated members may be accessing the records room.
∎ Except some particular files, a certain number of old files are arranged to recycle by maintaining proper channel.
∎ Check all the MRD rack, organize and scan the file accordingly.
∎ Find the inactive files and shift those from the rack in order place new files. Billing
∎ Responsible to maintain appropriate and professional behaviour with patients.
∎ Responsible for communication with all stakeholders to ensure the accurate bill and invoice.
∎ Cash reconciliation and handover to the authorized person of F & A Department.
∎ Provide information to the patients regarding hospital services and tariff as required.
∎ Listen to the patient queries and address accordingly.
∎ Perform any other reasonable task that assigned by supervisor.
∎ Facilitate invoice refund or cancellation task following the SOP.
∎ ইস্পাহানী ইসলামিয়া চক্ষু চিকিৎসা কেন্দ্র – A Service Delivery Point (SDP) of The Ispahani Islamia Eye Institute and Hospital (IIEI&H) looking for energetic, dynamic and enthusiastic person for the following position:
∎ Junior Executive, Patient Relations/Medical Records/Billing
∎ Major Responsibilities:
∎ Patient Relations
∎ Greet patients and provide proper information about services and its process.
∎ Screen new, review, out refer, emergency and child patients and send them to right directions.
∎ In case of emergency and vulnerable patients, send them directly to the ticket counter and ensure prior services as per discussions with the in-charges of concerned departments.
∎ Distribute the registration form & help them to fill-up, accordingly refer to the concerned ticket counter.
∎ Make patient file properly and computerize the information in hospital software for future reference.
∎ Divide patients into groups for registration then announce the patient’s name & serial number through microphone in order to take them to the optometrist’s room.
∎ Ensure the doctors’ nameplate on the door, cleanliness of the doctors’ room having appliances, amenities etc.
∎ Place the patients’ file into the concerned optometrists’ and doctors’ timely.
∎ Persuade the prescriptions about medicine, optic glass and next appointment to the patient.
∎ In case of surgery, test, admission or any complications patients are sent along with their files to the counsellor room for counselings.
∎ In case of emergency health condition of patient or attendant inform to the In-charge and assist to provide emergency services.
∎ Playing different services related and awareness audio clip recorder time to time in OPD premises.
∎ Bring patient to subspecialty department, test room, operation theater, ward, DCS (Day Care Surgery) as required.
∎ Ensure security and safety each medical appliance, power supply switch, keys and others relevant during the time of leaving office.
∎ Medical Records
∎ List down all POPD appointment patient MR number in the tracer card, retrieving and pulling all listed file from shelf.
∎ Receive information from different departments by phone call and send file as soon as possible by retrieving.
∎ Emphasize on emergency and vulnerable patients’ files for prompt services.
∎ After seeing the patient, MRD staff collect all department’s out file from different departments.
∎ Maintain a register book manually and keep all document for all new and old files and put in the rack in different location.
∎ Special care and preservation in case of VIP patient’s, police case and death patient file.
∎ Deliver the files as needed i.e.: audit, education, research and development purpose, issuing different kind of certificate and police case.
∎ Prepare different kinds of reports for the management, documentation, record keeping as when needed.
∎ Maintain confidentiality and integrity of records. Only authorized and designated members may be accessing the records room.
∎ Except some particular files, a certain number of old files are arranged to recycle by maintaining proper channel.
∎ Check all the MRD rack, organize and scan the file accordingly.
∎ Find the inactive files and shift those from the rack in order place new files.
∎ Billing
∎ Responsible to maintain appropriate and professional behaviour with patients.
∎ Responsible for communication with all stakeholders to ensure the accurate bill and invoice.
∎ Cash reconciliation and handover to the authorized person of F & A Department.
∎ Provide information to the patients regarding hospital services and tariff as required.
∎ Listen to the patient queries and address accordingly.
∎ Perform any other reasonable task that assigned by supervisor.
∎ Facilitate invoice refund or cancellation task following the SOP.
Compensation & Other Benefits:
∎ Two (02) Festival Bonus
∎ Provident Fund
∎ Gratuity
∎ Annual Leave Encashment
∎ Sick Leave Encashment
∎ Full Paid Maternity Leave for Six (06) Months
∎ Free Pathology & Microbiology Tests
∎ Baishakhi Allowance
∎ Medical ClaimsLife Coverage
∎ Other facilities and benefits as per hospital policy
∎ Two (02) Festival Bonus
∎ Provident Fund
∎ Gratuity
∎ Annual Leave Encashment
∎ Sick Leave Encashment
∎ Full Paid Maternity Leave for Six (06) Months
∎ Free Pathology & Microbiology Tests
∎ Baishakhi Allowance
∎ Medical ClaimsLife Coverage
∎ Other facilities and benefits as per hospital policy
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Old Dhaka)
Company Information:
∎ Ispahani Islamia Eye Institute & Hospital
∎ 116/C/2, Monipuripara, Farmgate, Dhaka-1215
∎ https://www.islamia.org.bd/
∎ Ispahani Islamia Eye Institute and Hospital (IIEI&H) has been known for more than sixty five years and is the largest multispecialty eye hospital in Bangladesh. The emphasis is on quality eye healthcare services for all socio-economic sections of society as well as training & education to develop effective manpower. We are committed to deliver our best quality eye healthcare services through a competent and passionate professional team at an affordable cost to the optimal satisfaction of our patients. We ensure continuous quality improvement by perusing research and constant endeavor.
Address::
∎ 116/C/2, Monipuripara, Farmgate, Dhaka-1215
∎ https://www.islamia.org.bd/
∎ Ispahani Islamia Eye Institute and Hospital (IIEI&H) has been known for more than sixty five years and is the largest multispecialty eye hospital in Bangladesh. The emphasis is on quality eye healthcare services for all socio-economic sections of society as well as training & education to develop effective manpower. We are committed to deliver our best quality eye healthcare services through a competent and passionate professional team at an affordable cost to the optimal satisfaction of our patients. We ensure continuous quality improvement by perusing research and constant endeavor.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 18 Jun 2025
Category: Medical/Pharma
