Junior Executive/ Executive (Call Center & Order Distribution)

Job Description

Title: Junior Executive/ Executive (Call Center & Order Distribution)

Company Name: Masco Bazar Ltd.

Vacancy: Not specific

Job Location: Dhaka (Uttara)

Employment Status: Full-time

Educational Requirements:
∎ Minimum Graduation from any reputed institution.

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Order Management
∎ The applicants should have experience in the following business area(s): E-commerce

Job Responsibilities:
∎ Managing large amounts of inbound and outbound calls in a timely manner.
∎ Following call center "scripts" when handling different topics.
∎ Identifying customers' needs, clarify information, research every issue and providing solutions.
∎ Seize opportunities to upsell products when they arise.
∎ Build sustainable relationships and engage customers by taking the extra mile.
∎ Keep records of all conversations in our call center database in a comprehensible way.
∎ Frequently attend educational seminars to improve knowledge and performance level.
∎ Meet personal/team qualitative and quantitative targets.
∎ Order receive, confirm & Distribution.
∎ Maintain Strong collaboration with other departments.

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Previous experience in a customer support role, especially in e-commerce.
∎ Track record of over-achieving quota.
∎ Strong phone and verbal communication skills along with active listening both in English & Bengali.
∎ Familiarity with CRM systems and practices.
∎ Customer focus and adaptability to different personality types.
∎ Ability to multi-task, set priorities and manage time effectively.

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attractive compensation & benefit packages.
∎ Earn leave encashment.
∎ Corporate Environment.

Application Deadline: 7 Aug 2020

Company Information:
∎ 27 Jul 2020
∎ Masco Bazar Ltd.

Category: Customer Support/Call Centre