Junior Executive, Customer Support and Transcription

Job Description

Title: Junior Executive, Customer Support and Transcription

Company Name: A I Khan Lab Ltd.

Vacancy: --

Location: Dhaka

Experience:
∎ At most 1 year

Published: 19 May 2025

Education:
∎ Bachelor/Honors
∎ Just graduated, or having 1-year work experience

Requirements:

Additional Requirements:
∎ Just graduated, or having 1-year work experience
∎ Ability to establish and maintain positive relationships with employees, physicians, vendors, clients, and external agencies.
∎ Ability to communicate clearly and concisely
∎ Knowledge of medical terminology desired
∎ Just graduated, or having 1-year work experience
∎ Required critical behavioral competencies
∎ Ability to establish and maintain positive relationships with employees, physicians, vendors, clients, and external agencies.
∎ Ability to communicate clearly and concisely
∎ Required key skills:
∎ Knowledge of medical terminology desired

Responsibilities & Context:
∎ Receive & prepare pathology specimens, following approved standards & policies. The ability to retrieve, communicate or otherwise present information in a written, auditory, or visual fashion is essential.
∎ Interview patients to obtain personal and financial information, insuring the accuracy and completeness of that information
∎ Collect and process any necessary service payments
∎ Greets patients and complete registration process
∎ Give him/her proper guidance to collect necessary information and describe properly our policy regarding report delivery and other staffs.
∎ In case of the phone calls, talk to the person humbly and remain calm while talking.
∎ Inform about delaying in report delivery very softly and describe the reason.
∎ If patient/attendant calls to know about the update of the report, keep the person in line, check the actual status, and request the person to be patient and come on the due date and time.
∎ If the processing would need more time than usual, inform the person about the possibility of delaying in report delivery and keep note about that.If we need any previous report or history, talk to the respective person softly, explain him/her the reason, request him/her to provide the documents in an early date. If anyone refuse to provide other necessary document, make a note.
∎ Maintains files of requisitions & type reports.
∎ Purpose of the Job:
∎ Receive & prepare pathology specimens, following approved standards & policies. The ability to retrieve, communicate or otherwise present information in a written, auditory, or visual fashion is essential.
∎ Major Responsibilities:
∎ Interview patients to obtain personal and financial information, insuring the accuracy and completeness of that information
∎ Collect and process any necessary service payments
∎ Greets patients and complete registration process
∎ Give him/her proper guidance to collect necessary information and describe properly our policy regarding report delivery and other staffs.
∎ In case of the phone calls, talk to the person humbly and remain calm while talking.
∎ Inform about delaying in report delivery very softly and describe the reason.
∎ If patient/attendant calls to know about the update of the report, keep the person in line, check the actual status, and request the person to be patient and come on the due date and time.
∎ If the processing would need more time than usual, inform the person about the possibility of delaying in report delivery and keep note about that.If we need any previous report or history, talk to the respective person softly, explain him/her the reason, request him/her to provide the documents in an early date. If anyone refuse to provide other necessary document, make a note.
∎ Maintains files of requisitions & type reports.

Employment Status: Full Time

Job Location: Dhaka

Read Before Apply:

Please read the requirements carefully before you apply. *Photographs must be enclosed with the resume. Interested candidates are requested to send their CV to: [email protected]

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected]

Company Information:
∎ A I Khan Lab Ltd.
∎ Union Heights, Level-8, 55-2, Bir Uttam Kazi Nuruzzaman Road, West Panthapath, Dhaka-1205, Bangladesh.

Address::
∎ Union Heights, Level-8, 55-2, Bir Uttam Kazi Nuruzzaman Road, West Panthapath, Dhaka-1205, Bangladesh.

Application Deadline: 18 Jun 2025

Category: Customer Support/Call Centre