Jr. Executive/Executive – Call Centre
Job Description
Title: Jr. Executive/Executive – Call Centre
Company Name: RensSoft Solutions Limited
Vacancy: 02
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any relevant subject
Experience Requirements:
∎ At least 1 year(s)
Job Context:
∎ At Renssoft Solutions Limited, we are looking for a Call Centre Jr. Executive/Executive to join our team. We would prefer a candidate with previous experience in the relevant area. Assure that customers get the finest service possible via phone call centre services while also gathering comments and notifying the customers for follow-up. Additionally, guarantee that all the other orders are fulfilled.
∎ About Renssoft Solutions Limited it is a health tech-based SAAS company focusing on providing an array of digital services to doctors, patients, and pharmaceutical companies in Bangladesh. Till date, the company has produced more than 3 million digital prescriptions on its platform all around the country. The company also has a patient-centric service called Doctorkoi that has served more than 17 thousand patients in a year. Working with the top pharmaceutical companies in the country, the company envisions being the top market leader in digital prescription and digital healthcare services in Bangladesh.
Job Responsibilities:
∎ Order Fulfillment: Ensure that all patients receive the best possible service through doctor’s advice, prescription, and other fulfilling services.
∎ Follow-up Service: Generate leads through follow-up calls to customers and convert them into appointments.
∎ Manage online customer queries.
∎ Need to handle incoming and outgoing calls.
∎ Service Assurance: Communicate with the patients right after the consultation day for Feedback collection and solve the queries.
∎ Service Quality & Others: Ensure the finest service to the customers and improve many aspects of the services.
∎ Need to provide excellent customer service and give precise information to the customer, ensuring customer satisfaction.
Additional Requirements:
∎ 1 year of experience in this field of work.
∎ Excellent command in English writing skill
∎ Strong communications skills
∎ Problem-solvingng ability
∎ Excellent organizational skills
∎ Nice interpersonal skills
∎ Positive attitude
∎ Energetic / Passionate
∎ Skillset: English writing, Email, Word, Excel, Google Doc & Sheet, Browsing
Salary: Negotiable
Compensation & Other Benefits:
∎ Tentative Joining Date: August
∎ Festival Bonus
∎ Performance Bonus
∎ TA/DA, Mobile allowance
∎ Career growth opportunity
∎ Dynamic leadership and participatory management system
∎ Vibrant team spirit and healthy work environment
∎ Bi-Yearly Evaluations & Appraisals
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 Aug 2022
Company Information:
∎ 1 Aug 2022
∎ RensSoft Solutions Limited
∎ Address : Flat - 8B, House - 16/A, Road - 7, Dhanmondi
R/A, Dhaka-1209.
∎ Web : www.doctorkoi.com
∎ Business : Doctor Koi: Developing the Digital Healthcare Ecosystem
“Doctor Koi” is a healthcare start-up founded in 2017 with a vision to digitize the health sector of Bangladesh. The company owns its flagship product Digital RX, a prescription writing software that enables doctors to write a prescription within just few clicks and also manage their medical practice digitally. The company provides online consultation services of specialized and selective industry leading Doctors to the patients through its platform called Doctorkoi.com. Together, the company aims to digitize the communications between doctors & patient & impose technology to make the Healthcare eco-system of Bangladesh more efficient and accessible.
Digital RX has over 1500 clients with 1000+ plus daily active users who are generating almost a thousand prescriptions per day. Since its inception the company has digitized more than 50 lacs prescriptions. Pharmaceutical leaders like Eskayef, ACI, Healthcare, Incepta are also working with DoctorKoi to make this technological transformation into the healthcare industry.
During the pandemic Doctor Koi launched its online consultation service through which they have served more than 50000 patients online. This online service helped the people from different parts of the country to get doctors advices when most hospitals were closed for general patients. Patients can book appointments by calling at their helpline 09666777711 (10am-6pm) or by contacting their official facebook page: www.facebook.com/doctorkoiofficial
Category: Customer Support/Call Centre
: Employer’s website: http://www.doctorkoi.comLinkedIn Page: https://www.linkedin.com/company/71061973/admin/ Job Location: Flat - 8B, House - 16/A, Road - 7, Dhanmondi, R/A, Dhaka-1209.
Source: bdjobs.com
Deadline Expired on 31st Aug 2022
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