JR. Executive/ Executive
Job Description
Title: JR. Executive/ Executive
Company Name: PIICKME
Vacancy: 15
Job Location: Dhaka (Gulshan)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Job Responsibilities:
∎ Contributes to team effort by accomplishing related results as needed.
∎ Communications with the customer's by the social media, phone call, e-mail and off-line.
∎ Generate sale, collect feedback from client.
∎ Note customer's recommendation, complain and problem.
∎ Performs other duties as assigned.
∎ Managing a team of representatives offering customer support.
∎ Overseeing the customer service process.
∎ Resolving customer complaints brought to your attention.
∎ Creating policies and procedures.
∎ Planning the training and standardization of service delivery.
∎ Selecting and hiring new staff.
∎ Monitoring the work of individual representatives and of the team.
∎ Conducting quality assurance surveys with customers and providing feedback to the staff.
∎ Possessing excellent product knowledge to enhance customer support.
∎ Maintaining a pleasant working environment for your team.
Additional Requirements:
∎ Both males and females are allowed to apply
∎ A minimum of 2 years' experience.
∎ Excellent interpersonal and written and oral communication skills.
∎ Ability to lead a team.
∎ Knowledge of CRM systems.
∎ Computer skills.
∎ Knowledge of mediation and conflict resolution techniques is preferable.
Salary: Tk. 12000 - 20000 (Monthly)
Compensation & Other Benefits:
∎ Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: 8 Mar 2021
Company Information:
∎ 23 Feb 2021
∎ PIICKME
∎ Address : Piickme Limited & JMR Digital International Limited, House 86, Road # 10/1, Block # D, Niketon, Gulshan, Dhaka
∎ Web : www.piickme.com
∎ Business : This is a Ride Sharing, E-Commerce, and Logistics Company.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 8th Mar 2021
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