Jr. Executive (Customer Support)
Job Description
Title: Jr. Executive (Customer Support)
Company Name: X-Press Technologies Ltd.
Vacancy: Not specific
Job Location: Sylhet (Sylhet Sadar)
Employment Status: Full-time
Educational Requirements:
∎ B.Sc in CSE / IT / Telecommunication or relevant degree.
∎ Skills Required: IT Support Service,Customer Service
Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s):
Customer Care, Customer Service, Customer Support through Phone, Face-to-Face Customer Support
∎ The applicants should have experience in the following business area(s):
Call Center, Computer Hardware/Network Companies, ISP, IT Enabled Service
∎ Freshers are also encouraged to apply.
Job Context:
∎ Flexible shifts scheduling (Morning & Evening)
∎ Shift includes Friday and other Holidays
∎ On demand attendance in critical/ disastrous situations
Job Responsibilities:
∎ Attending customers complaints and queries through phone calls and emails
∎ Physical Support and Support over-phone regarding Internet & Data Bandwidth, IP Telephony Services, Operating Systems, Networking, Internet, Service Usage etc
∎ Follow-up Trouble Tickets, Identify customer's needs, Clarify information, Resolve Customer Complaints and co-ordinate related departments for quick resolution to the Customer's Problem
∎ Manage Customers Accounts and Support Log
∎ Prepare and distribute activity reports to superiors
∎ Ability to work effectively with a Team under the supervision and instruction of the Head of Department
Additional Requirements:
∎ Age 20 to 28 years
∎ Only males are allowed to apply
∎ Excellent knowledge on Computer Hardware, Internet, Networking, Operating Systems (Windows) & Application Software (Email clients, Browsers, MS Office etc.)
∎ Verbal and written communication skills
∎ Familiarity with CRM/Ticketing systems and practices
∎ Customer orientation and ability to adapt/respond to different types of characters
∎ Adaptability, team work & organizational skill
∎ Stress tolerance and ability to multi-task, prioritize, and manage time effectively
Salary: Negotiable
Compensation & Other Benefits:
∎ Festival Bonus: 2
Application Deadline: July 15, 2019
Company Information:
∎ X-Press Technologies Ltd.
∎ Address : House No 2 (3rd Floor), Rd No 23/A Gulshan 1, Dhaka 1212
∎ Web : http://www.xpress.ltd
∎ Business : Nationwide ISP Company
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 15th Jul 2019
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