Jr. Executive - Call Centre (part time)
Job Description
Title: Jr. Executive - Call Centre (part time)
Company Name: RensSoft Solutions Limited
Vacancy: 1
Job Location: Dhaka (Dhanmondi)
Employment Status: Part-time
Educational Requirements:
∎ Bachelor degree completed or running in any relevant subject.
Job Context:
∎ We are looking for a Call Centre Jr. Executive to join our team on part time basis. We would prefer a candidate with previous experience in the relevant area. Assure that customers get the finest service possible via call centre services while also gathering comments and notifying the customers for follow-up. Additionally, guarantee that all the other orders are fulfilled. Renssoft Solutions Limited it is a health tech-based SAAS company focusing on providing an array of digital services to doctors, patients, and pharmaceutical companies in Bangladesh. Till date, the company has produced more than 3 million digital prescriptions on its platform all around the country. The company also has a patient-centric service called Doctorkoi.com that has served more than 17 thousand patients in a year. Working with the top pharmaceutical companies in the country, the company envisions being the top market leader in digital prescription and digital healthcare services in Bangladesh.
∎ Part time (2pm-8pm)
Job Responsibilities:
∎ Ensure that all patients receive the best possible service through doctor's advice, prescription, and other fulfilling services.
∎ Follow-up Service: Generate leads through follow-up calls to customers and convert them into appointments.
∎ Manage online customer queries.
∎ Need to handle incoming and outgoing calls.
∎ Service Assurance: Communicate with the patients right after the consultation day for Feedback collection and solve the queries.
∎ Service Quality & Others: Ensure the finest service to the customers and improve many aspects of the services.
∎ Need to provide excellent customer service and give precise information to the customer, ensuring customer satisfaction.
Additional Requirements:
∎ At least 6 months
∎ 6 months of experience in this field of work
∎ Excellent command in English writing skill
∎ Skillset: English writing, Email, Word, Excel, Google Doc & Sheet, Browsing
∎ Dynamic leadership and participatory management system
∎ Vibrant team spirit and healthy work environment
∎ Bi-Yearly Evaluations & Appraisals
Salary: Tk. 8000 - 12000 (Monthly)
Compensation & Other Benefits:
∎ Festival Bonus
∎ Performance Bonus
∎ Career growth opportunity
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 2 Jun 2023
Company Information:
∎ 3 May 2023
∎ RensSoft Solutions Limited
Category: Customer Support/Call Centre
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