IT Support Officer

Job Description

Title: IT Support Officer

Company Name: Advanced Chemical Industries Limited (ACI)

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Contractual

Educational Requirements:
∎ Diploma in Computer Science Engineering (CSE)

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): Online (web/ e-mail) Support
∎ The applicants should have experience in the following business area(s): IT Enabled Service

Job Responsibilities:
∎ Maintain and troubleshoot all secondary sales related activities and ensure that they are running as planned
∎ Ensure that any unexpected absence of a computer operator at distribution point does not hamper the daily activities of that point
∎ Ensure all Bonus, Price and other promotional activities running and update as per given schedule by Business
∎ Supervise random stock counts at distribution point, and ensure that the stock is up-to-date
∎ Ensure all in bound and out bound data synchronized as per schedule
∎ Monitor database (Including backup) of all running database at Distributor Point and HO
∎ Respond to breakdowns and investigate, diagnose and solve computer software and hardware faults
∎ Talk to customers through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
∎ Be prepared to give support at any time of the day, and work at field level for most of the time

Additional Requirements:
∎ Age 22 to 30 years
∎ Both males and females are allowed to apply
∎ Good memory of how software and operating systems work.
∎ Excellent listening and questioning skills.
∎ Combined with the ability to interact confidently with customers to establish what the problem is and explain the solution.
∎ Ability to work well in a team.
∎ Must have problem solving skills.
∎ Ability to give strong customer focus.

Salary: Tk. 14000 - 18000 (Monthly)

Compensation & Other Benefits:
∎ Festival Bonus: 2

Job Source: Online Job Posting.

Application Deadline: 30 May 2021

Company Information:
∎ 9 May 2021
∎ Advanced Chemical Industries Limited (ACI)
∎ Address : ACI Centre, 245 Tejgaon Industrial Area, Dhaka-1208.
∎ Web :
∎ Business : Pharmaceuticals; Agribusiness; Consumer Brands.

Category: Customer Support/Call Centre